Broker Support

Summary

We’re looking for an experienced Broker Support to join our Tauranga team. If you’re someone who enjoys working alongside brokers and keeping things moving, we’d love to hear from you.

This permanent, full-time role is essential in ensuring our clients receive seamless, high-quality service at all times.

What you’ll be doing

As a Broker Support, you’ll be at the heart of the relationship between our brokers, clients and insurers. You’ll work closely with your brokers, get to know their clients and help keep everything moving behind the scenes.

It’s a varied role where you’ll have plenty of opportunity to solve problems and build your insurance knowledge. On any given day you could be:

• Working alongside your brokers to look after their clients and keep their insurance needs running smoothly.
• Keeping renewals on track, gathering information, preparing documentation and working with brokers to make sure everything is ready when it needs to be.
• Arranging policy changes including new business, renewals, endorsements and cancellations.
• Working with insurers to obtain information, resolve queries and get the best outcome you can for clients.
• Keeping an eye on the detail, making sure client and policy information is accurate, and nothing slips through the cracks.
• Being part of a great Broker Support team, sharing knowledge, helping each other out and looking for better ways to get things done.

About you

You’ll enjoy being organised, getting the details right and being part of a team where people genuinely rely on one another.

We’re looking for someone who:

• Has experience in Broker Support, insurance administration or a similar client-focused role.
• Is organised and confident juggling competing priorities and deadlines.
• Has a sharp eye for detail and takes pride in producing accurate work.
• Enjoys solving problems and finding practical ways to get things done.
• Is confident using Microsoft Outlook, Word and Excel. Copilot is a plus!
• Can work independently while still being a genuine team player.

Ideally, you’ll hold the New Zealand Certificate in Financial Services (Level 5) (General Insurance). If you don’t, that’s not a deal-breaker. We’ll support you to achieve it.

Most importantly, we’re looking for someone who enjoys helping people, takes pride in doing a great job and wants to be part of a team where their contribution matters.

About Us

Greenlight Insurance Brokers are fire and general insurance brokers and have been providing New Zealanders with insurance solutions since 1987. We have more than 5,000 clients who trust us to look after their risk management and insurance needs. We focus on building meaningful relationships to help our clients achieve success, navigate some of life’s most stressful situations and protect what matters most.

Our core values of integrity, empathy, continuous improvement, support, and embracing challenges drive everything we do. We are a small company, but we have a goal to continue to grow and want the best people to come on the journey with us. If this sounds like a team you want to be part of, apply today!

Important Notes

• To be considered for this opportunity, you must have legal right to live and work in New Zealand.

• Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.