Housekeeping Manager

At Gibbston Valley, we’re more than just a winery, we are a place where guests come to unwind, reconnect, and experience the very best of the region. Surrounded by vines, our Cellar Door, Wine Cave, Restaurant, Spa, and Lodge offer visitors a unique taste of genuine kiwi hospitality.

We live by our values: Care Always | Grow Together | Craft with Purpose | Honour the Land

About the role:

• Permanent Full time (including weekends and public holidays as rostered)
• Location: Gibbston Valley Wines – Otago, Gibbston

We are seeking an experienced and motivated Housekeeping Manager to lead the housekeeping function across our lodge, winery, restaurant, and spa facilities in Gibbston. In this hands-on leadership role, you will be responsible for maintaining exceptional cleanliness standards, overseeing daily operations, and leading and developing a high-performing housekeeping team to deliver five-star guest experiences.

Your responsibilities will include:

• Managing and overseeing all housekeeping operations across guest villas, restaurant, spa, lodge, and winery facilities.
• Leading, scheduling, and supervising the housekeeping team to ensure daily tasks are completed efficiently and to a high standard.
• Training, coaching, and supporting team members, including onboarding new staff.
• Ensuring guest amenities, linen, and supplies are stocked and maintained to five-star standards.
• Overseeing linen collection, stock control, and laundering processes.
• Handling guest requests promptly and professionally to enhance the overall guest experience.
• Conducting regular inspections to ensure cleanliness, presentation, and compliance with health and safety standards.
• Coordinating and participating in deep-cleaning programs (e.g. carpet steaming, spring cleaning).
• Identifying opportunities to improve efficiency, processes, and cost control.
• Working closely with other departments to ensure seamless guest experiences.

About you:

• At least 3 years proven experience in a housekeeping leadership role, ideally within a luxury or 5-star environment.
• Strong people management skills with the ability to motivate and lead a diverse team.
• Exceptional attention to detail and high standards of cleanliness and presentation.
• A guest-focused mindset with a passion for delivering outstanding service.
• Strong organisational, time management, and problem-solving skills.
• The ability to implement efficient systems and continuously improve ways of working.
• Excellent written and verbal communication skills (fluent in English).
• Flexibility to work weekends and public holidays as required.
• Eligibility of work in New Zealand without any restrictions.
• A reliable method transport since we’re located about 25 mins from Queenstown CBD

Why you will love working for us:

• Work in a luxury, award-winning environment in a breathtaking vineyard setting alongside one of Central Otago’s most iconic brands
• Generous Staff Discounts on our luxury Lodge stays, NZ’s #1 Resort Spa treatments, Restaurant dining, Cellar Door, and retail wines.
• A supportive, tight-knit team grounded in values that matter
• Opportunities to learn, develop and take on additional responsibilities
• Relax and connect with your team over a complimentary glass of wine after your shift.
• Structured Staff Appreciation Program celebrating your hard work and achievements.
• Free on-site parking and uniforms provided

If you love working in a stunning natural environment this could be your next move. Apply now with your CV and a brief cover letter and bring your passion for wine to Gibbston Valley.

*We’re grateful for the interest in joining the Gibbston Valley Wines team. As we receive a high number of applications, we’ll be in touch only with shortlisted candidates.

*To be eligible for consideration, you must be based in New Zealand, and legally able to work here. We are not able to sponsor for this role.