Front of House Supervisor

At Gibbston Valley, we’re more than just a winery, we are a place where guests come to unwind, reconnect, and experience the very best of the region. Surrounded by vines, our Cellar Door, Wine Cave, Restaurant, Spa, and Lodge offer visitors a unique taste of genuine kiwi hospitality.

We live by our values: Care Always | Grow Together | Craft with Purpose | Honour the Land

About the role:

• Permanent Full-time – Minimum of 30 hours a week (including weekends and public holidays as rostered)
• Location: Gibbston Valley Wines – Otago, Gibbston
• $29.00 to $32.00 depending on the experience

We are seeking a motivated and experienced individual to step into a Front of House Supervisor role. Reporting to the Restaurant Manager, with multiple dining outlets on our property, no two days are the same – you’ll be assisting with the leading a vibrant FOH team, setting the tone for outstanding guest service, ensuring seamless daily operations and supporting on-site events.

Your responsibilities will include:

• Leading, training and coaching FOH staff
• Overseeing reservations, functions and POS systems
• Maintaining high standards of service and presentation
• Managing stock, compliance and cash handling
• Driving continuous improvement across outlets

 About you:

• Solid hospitality experience with proven leadership capability (or the readiness to step into a leadership space).
• An NZQF Diploma or at least three years of relevant hospitality experience is preferred.
• Coaching experience is a distinct advantage, as training staff is an ongoing requirement.
• Current LCQ or a commitment to obtain it within the first month.
• Strong communication skills, excellent multitasking ability, and a passion for our food and wine experiences.
• A positive, energetic approach with a passion for people
• Organisational skills and ability to multitask across venues
• Eligibility of work in New Zealand without any restrictions.
• A reliable method transport since we’re located about 25 mins from Queenstown CBD

If you love working in a stunning natural environment this could be your next move.

Why you will love working for us:

• Work in a luxury, award-winning environment in a breathtaking vineyard setting alongside one of Central Otago’s most iconic brands
• A tight knit, supportive team culture driven by shared values
• Generous Staff Discounts on our luxury Michelin Key Lodge stays, NZ’s #1 Resort Spa treatments, Restaurant dining, Cellar Door, and retail wines.
• Expand your wine knowledge through immersive training alongside passionate industry experts.
• Opportunities to learn, develop and take on additional responsibilities
• Relax and connect with your team over a complimentary glass of wine after your shift.
• Staff meals while on duty
• Free on-site parking and full uniforms provided

If you’re ready to work somewhere truly special, we’d love to hear from you. Apply now with your CV and a brief cover letter and bring your passion for wine to Gibbston Valley.

*We’re grateful for the interest in joining the Gibbston Valley Wines team. As we receive a high number of applications, we’ll be in touch only with shortlisted candidates.

*To be eligible for consideration, you must be based in New Zealand, and legally able to work here. We are not able to sponsor for this role.