Cellar Door Sales & Tour Guide

Cellar Door • Gibbston, Otago 9384, New Zealand • Full-time
AI Job Summary
  • Minimum 1 year experience in wine sales, cellar door, or wine tourism environments.
  • Confidence delivering wine tastings and conversations about wine stories to international guests.
  • Eligibility to work in New Zealand without restrictions.

Role Type

On-site • Permanent • Full-time • Intermediate – 2 yrs+

Pay Rate

$28 NZD – $32 NZD (Hour)

Description

At Gibbston Valley, we’re more than just a winery, we are a place where guests come to unwind, reconnect, and experience the very best of the region. Surrounded by vines, our Cellar Door, Wine Cave, Restaurant, Spa, and Lodge offer visitors a unique taste of genuine kiwi hospitality.

We live by our values: Care Always | Grow Together | Craft with Purpose | Honor the Land

Join one of Central Otago’s most iconic, award-winning wine destinations. At Gibbston Valley, you don’t just work – you host unforgettable experiences surrounded by breathtaking vines and world-class wine caves

Perks & Benefits:

  • Work in a luxury, award-winning environment in a breathtaking vineyard setting alongside one of Central Otago’s most iconic brands
  • Generous Staff Discounts on our luxury Michelin Key Lodge stays, NZ’s #1 Resort Spa treatments, Restaurant dining, Cellar Door, and retail wines.
  • Expand your wine knowledge through immersive training alongside passionate industry experts.
  • A supportive, tight-knit team grounded in values that matter
  • Relax and connect with your team over a complimentary glass of wine after your shift.
  • Structured Staff Appreciation Program celebrating your hard work and achievements.
  • Free on-site parking and full uniforms provided
  • Attractive sales incentives on top of the salary

About the role:

  • Permanent Full-time – Multiple roles
  • Minimum 30 hours per week on a rotating roster, from Monday to Sunday, inclusive.
  • Location: Gibbston Valley Wines – Otago, Gibbston
  • $28.00 to $32.00 depending on the skills and experience

As a Cellar Door Sales & Tour Guide, you’ll be the face of the brand – welcoming guests, guiding them through hosted wine tastings and immersive cave experiences and delivering memorable moments that reflect our story, our wines, and our values. This role blends sales, storytelling, and hospitality – ideal for someone who thrives on connection, enjoys presenting to groups, and brings energy to every interaction.

Your key responsibilities will include:

  • Delivering the Gibbston Valley brand story through engaging, educational wine tastings and guided cave tours
  • Providing a high standard of hospitality, aligning brand and commercial expectations
  • Hosting a variety of guest types – from both local and international visitors
  • Confidently supporting wine sales and helping guests find products they love
  • Creating a warm, energetic environment that leaves a lasting impression

About you:

  • Minimum 1 years of experience in in wine sales, cellar door, or wine tourism environments
  • Have strong understanding of New Zealand and international wine market
  • WSET (Wine & Spirit Education Trust) qualification or similar is preferred but not essential
  • Confidence for conducting wine tastings and conversations about wine stories to international guests
  • Experience working across both sales and operational hospitality environments preferred
  • Flexibility to work weekends, public holidays, and peak tourism seasons
  • Eligibility of work in New Zealand without any restrictions.
  • A reliable method transport since we’re located about 25 mins from Queenstown CBD

If you’re ready to work somewhere truly special and take pride in delivering exceptional guest experiences, we’d love to hear from you. Apply now with your CV and a brief cover letter and bring your passion for wine to Gibbston Valley.

*We’re grateful for the interest in joining the Gibbston Valley Wines team. As we receive a high number of applications, we’ll be in touch only with shortlisted candidates.

*To be eligible for consideration, you must be based in New Zealand, and legally able to work here. We are not able to sponsor for this role.

Company Overview

At Gibbston Valley, our teams are deeply passionate about this exceptional place. We thrive on having fun and sharing our knowledge and enthusiasm with every visitor. Our makers infuse each Gibbston Valley wine bottle with passion and personality. From handpicking whole bunches of organically grown grapes to foot-macerating the fruit, they employ traditional and sustainable techniques to craft every vintage with care. This commitment, harmonising with the region’s soil, sun, frost, and rain, captures the distinctive essence of Gibbston Valley’s unique terroir.