Chief Enrolments Officer / Receptionist

Chief Enrolments Officer / Receptionist 

Capital Training – Thorndon Quay, Wellington 

Hours: 32.5 hours per week, Monday – Friday, 08:30am to 3:30pm. 

About Capital Training 

Capital Training is one of the largest providers of fees-free foundation education in the Wellington Region. We offer a large and varied programme of further education qualification courses, employment preparation training, and extensive community- and work-based provision. 

We have a diverse and enthusiastic student community, supported by well-qualified and dedicated staff. Our six main centres in Wellington, Lower Hutt, Upper Hutt, Porirua, Paraparaumu and Waipukurau are easily accessible and offer high-quality teaching and learning facilities. 

Our mission is “Building strengths, achieving goals and developing skills for life”. 

The Opportunity 

We are seeking an experienced, highly organised and detail-oriented Chief Enrolments Officer / Receptionist to manage student enrolments across Capital Training while providing a friendly and professional reception service at our Thorndon Quay centre. 

You will have sole responsibility for the end-to-end enrolment process across the organisation, ensuring student records are accurate, complete and compliant with relevant requirements. Alongside this, you will be the welcoming face of our centre, greeting students and visitors, answering and making phone calls, responding to enquiries and supporting the smooth day-to-day running of the centre. 

We are looking for someone who combines strong administrative skills with a warm, approachable manner and a genuine enjoyment of working with young people from diverse backgrounds. 

If you take pride in getting the details right and enjoy helping people feel welcome and supported, this could be the role for you. 

Key Responsibilities 

Student Enrolments 

• Manage the complete enrolment process for all Capital Training students, from initial enquiries and applications through to completed and verified documentation. 
• Maintain accurate, confidential student records and ensure enrolments meet relevant compliance, funding, reporting and organisational requirements. 
• Verify student eligibility and supporting documentation, follow up outstanding information and resolve discrepancies. 
• Manage enrolment systems, meet deadlines and identify opportunities to improve processes and procedures. 
• Provide clear, helpful communication to prospective and current students throughout the enrolment process. 

Reception and Administration 

• Welcome and assist students, visitors and other members of the public, creating a friendly and inclusive first impression. 
• Answer and make telephone calls, direct enquiries, take messages and provide information or refer people to the appropriate staff. 
• Support students with general enquiries and help them navigate their interactions with the centre. 
• Maintain an organised reception area and undertake general office administration as required. 
• Work collaboratively with staff to support the effective day-to-day operation of the centre. 

About You 

To be successful in this role, you will bring: 

• Proven experience in a student enrolment role is preferred, ideally within an education or training provider. 
• A strong understanding of enrolment processes, accurate student records and relevant administrative and compliance requirements. 
• Exceptional attention to detail, organisational skills and the ability to manage competing priorities and deadlines independently. 
• Strong computer skills, including proficiency in Microsoft Office and the ability to use student management systems. 
• A warm, friendly and approachable manner, with confidence communicating in person and over the phone. 
• A genuine enjoyment of working with young people and engaging positively with people from diverse backgrounds. 
• Excellent communication, customer service and interpersonal skills, with the ability to remain patient and professional in a busy environment. 
• A proactive, solutions-focused attitude, sound judgement and a high level of integrity when handling confidential information. 
• The ability to work collaboratively while taking ownership of your responsibilities. 

Previous experience in a role with direct responsibility for student enrolments is preferred. Experience in reception, customer service or a similar front-of-house role would be an advantage. 

What Capital Training Offers 

• Professional development opportunities. 
• On-the-job training and support. 
• A supportive and experienced team. 
• A vibrant, fun and progressive working environment. 
• The opportunity to make a meaningful contribution to students’ educational journeys and future goals. 

How to Apply 

If you are an experienced enrolment professional who combines excellent organisational skills with a friendly, welcoming approach, we would love to hear from you. 

Please submit your application outlining your relevant enrolment experience and why you would be well suited to this combined enrolments and reception role. 

Applications close Friday 13 November at 4.00 pm, or earlier if a suitable candidate is identified. Applications will be reviewed as they are received, so we encourage you to apply without delay. 

Applicants must have New Zealand residency or a valid New Zealand work visa and will be required to undergo Police vetting.