About the Role

We are an established equipment hire business based in Mt Wellington, Auckland. We are seeking an experienced and organized Equipment Hire Manager to manage customer bookings, equipment hire, transport coordination, quotations, invoicing and day-to-day operational requirements.

The role requires strong customer service, equipment knowledge, transport coordination and administrative skills.

Key Responsibilities

• Manage incoming customer enquiries and equipment hire bookings.
• Coordinate equipment deliveries, collections, site transfers and breakdowns.
• Take prompt action on urgent transport requirements for critical customers.
• Coordinate drivers, transport providers, operators and customers.
• Check equipment availability and arrange suitable machinery for customer requirements.
• Understand customer drawings and site requirements to recommend suitable machinery or scaffolding.
• Prepare accurate equipment hire and transport quotations.
• Follow up quotations and maintain customer relationships.
• Handle customer complaints and resolve issues professionally.
• Retain and support customers following operator errors or equipment-related issues.
• Process hire agreements, delivery/collection documents and compliance paperwork.
• Investigate and resolve customer hire invoice queries and billing discrepancies.
• Process accurate and timely invoicing.
• Maintain accurate hire, customer, transport and equipment records.
• Assist with equipment breakdowns and urgent replacement requirements.
• Onboard and train new staff on hire procedures, systems and customer service processes.
• Work closely with management, yard staff, drivers and operators to maintain efficient operations.

Key Requirements

• Minimum 12 months’ recent experience in equipment hire, construction, machinery, scaffolding, transport or a related industry.
• Experience coordinating equipment, fleet assets and transport logistics.
• Good understanding of machinery, access equipment and/or scaffolding.
• Ability to understand customer drawings and recommend suitable equipment.
• Experience preparing commercial quotations and processing invoices.
• Strong customer service and complaint-resolution skills.
• Ability to manage difficult customers and resolve issues professionally.
• Experience with InspHire, Monday.com and similar systems.
• Strong written and verbal English communication skills.
• Excellent organization and ability to manage multiple priorities.
• Ability to work independently in a fast-paced environment.
• Reliable and punctual, with the ability to start work at 6:00am until 3:30pm weekdays.
• Ability to work on rostered Saturdays 7am to midday.
• Ability to assist with training and onboarding new employees.

Personal Attributes

• Organized and detail-oriented.
• Proactive and solutions-focused.
• Customer-focused and professional.
• Calm under pressure.
• Strong communication and problem-solving skills.
• Reliable and team-oriented.

Application

Applicants should provide a CV and cover letter outlining their relevant equipment hire, construction, transport coordination, customer service and systems experience.