About the Role
We’re Ready Industries, home to 1300TempFence, 1300SiteCam, 1300Hoarding and New Zealand and Australia’s leading site service brands.
We’re looking for an organised, proactive and customer-focused Operations Coordinator to join our team.
This is a varied role combining operations coordination, customer service and administration. You’ll act as an important link between our customers and internal teams, helping ensure jobs, bookings and operational requirements are communicated, coordinated and followed through from start to finish.
If you’re someone who enjoys being busy, solving problems, communicating with people and keeping things organised, this could be a great opportunity to build your career within a growing national business.
Key Responsibilities
- Coordinate day-to-day operational activities, jobs and customer requirements.
- Support scheduling, job allocation and general operational coordination.
- Respond to customer enquiries via phone and email.
- Keep customers informed regarding bookings, deliveries, collections and job progress.
- Liaise between customers, Operations, Sales and other internal teams.
- Coordinate bookings, work orders and purchase orders.
- Maintain accurate customer, job and operational information within company systems.
- Follow up outstanding actions to ensure jobs and customer requests remain on track.
- Assist with resolving customer enquiries and escalate complex matters when required.
- Maintain accurate documentation and electronic records.
- Support reporting, data entry and general operational administration.
- Coordinate with suppliers, subcontractors and transport providers as required.
- Assist with stock, equipment and asset administration.
- Identify potential operational or customer issues early and communicate them to the appropriate team.
- Provide additional administrative and operational support when required.
About You
We’re looking for someone who is organised, dependable and comfortable working in a fast-paced environment where priorities can change throughout the day.
You don’t necessarily need direct Operations Coordinator experience. If you have a strong background in customer service, administration, logistics, hire or coordination and are ready to broaden your experience, we’d like to hear from you.
You’ll ideally bring:
- Previous experience in operations, administration, customer service, logistics, hire, construction or a similar environment.
- Strong customer service and communication skills.
- Confidence communicating with customers via phone and email.
- Excellent organisation and time-management skills.
- The ability to manage multiple priorities and changing requirements.
- Strong attention to detail and accuracy.
- Confidence using computer systems and learning new software.
- Microsoft Office skills, particularly Outlook, Word and Excel.
- Strong practical problem-solving skills.
- A proactive approach with a willingness to take ownership.
- The ability to work independently while contributing positively to a team.
If you come from a customer service or administration background and enjoy coordinating people, information and jobs to make sure things get done, we strongly encourage you to apply.
Why Join Us?
At Ready Industries, our purpose is simple: Providing Peace of Mind.
For our customers, that means reliable service, clear communication and knowing we’ll do what we say we’ll do. As an Operations Coordinator, you’ll play an important role in delivering that promise by keeping customers informed and helping our operations run smoothly.
We offer:
- A varied role across operations, customers and administration.
- Genuine opportunities for career development and progression.
- Exposure to different areas of a growing national business.
- A supportive and collaborative team environment.
- Ongoing training and development.
- The opportunity to build valuable operational and coordination experience.
- Access to our Employee Assistance Program (EAP).
About Us
Ready Industries is a proudly family-owned business with more than 25 years of industry experience. Our businesses include 1300TempFence, 1300SiteCam, 1300Hoarding and SiteHQ, providing leading site solutions across Australia and New Zealand.
We support customers across infrastructure, civil, commercial, industrial, residential and major events with reliable products backed by exceptional service.
Our Mission
We are READY to lead by offering solutions and value, SET to achieve sustainable, profitable growth by investing in our people, products and processes so that we can GO out there and deliver the best customer experience.
If you’re organised, customer-focused and enjoy keeping things moving in a fast-paced environment, we’d love to hear from you.
Apply now and build your operations career with Ready Industries.
