Assisted Onboarding Services

HR Assisted Onboarding 

Go here

Payroll Assisted Onboarding

Go here

Max Term

8 weeks

In-scope services

The services that are ‘in-scope’ for our Assisted Journey of HR Onboarding services includes the following:

• an assigned 1:1 onboarding consultant for the duration of the Max Term;

• communication with you during the project lifecycle;

• welcome and validation call;

• requirements gathering;

• employee data upload

• setting up your business level settings, HR teams, groups and public holidays 

• education on: the set up of policies; certifications and documents, customer security settings, HR workflows, through online learning content and targeted 1:1 support

• where applicable, education on: leave, timesheets, clock in and clock out, through online learning content and targeted 1:1 support

• where applicable, education on: Rostering and Time & Attendance, through online learning content and targeted 1:1 support

• the creation of up to 3 HR documents

• access to our Help Centre with in-depth how-to articles;

Out-of-scope services

Services that are out-of-scope include:

• Changing platform subscription plan;

• The creation of more than 3 HR documents

• setting up HR Learning Management System (LMS);

• setting up HR Performance, 1:1 Meeting & 360 Review templates;

• setting up HR workflows (compensation request changes, title changes, task management, etc);

• creating Rosters/Roster Templates;

• uploading historical data; and

• anything else that is not listed under ‘In-scope services’.

Additional Fees

• Services required beyond the Max Term that sit outside the agreed scope of work as a result of your business changes, conduct or fault are charged at AUD $280+GST per hour (or the local equivalent or at some other rate agreed upon between you and us).

• Any out of scope Services that are required or requested will be charged at AUD $280+GST per hour (or the local equivalent or at some other rate agreed upon between you and us). We reserve the right to determine whether these services can be provided.

Your obligations

You must:

• be actively engaged during the entire Onboarding process to achieve ‘go-live’ within the Max Term;

• attend all scheduled sessions with your Onboarding Consultant and actively participate in the agreed onboarding plan. Scheduled sessions form part of the timeline required to achieve your expected go-live date;

• if you need to reschedule a session, provide at least 1 business days’ notice wherever possible and agree a replacement session with your Onboarding Consultant within 24 hours of notifying us;

• ensure any rescheduled session takes place within 5 business days of the original scheduled session, subject to consultant availability; and

• understand that missed sessions, late cancellations, repeated rescheduling, or delays in confirming replacement sessions may impact the onboarding timeline. Where these delays affect our ability to complete the required onboarding activities, your expected go-live date may need to be moved to a later date based on available onboarding capacity.

• be competent with computers and windows technology;

• Understand your legislative requirements to onboard the platform to operate compliantly for your business

• provide the employee data and other configuration related information in a timely manner when requested for Onboarding purposes;

• advise your Employment Hero product consultant if you have multiple entities and more than 1 payroll account, as you may need multiple EH accounts; and

• respond to requests from us within 24-48 hours.

• advise at your earliest convenience where there will be circumstances preventing engagement for a period of time.

Max Term

8 weeks

In-scope services

The services that are ‘in-scope’ for our Assisted Journey of Payroll Onboarding services includes the following:

• an assigned 1:1 onboarding consultant for the duration of the Max Term;

• communication with you during the project lifecycle;

• welcome and validation call

• requirements gathering

• employee data upload

• setting up your business level settings

• setting up pay schedules, locations, leave and pay items

• setting up payroll awards

• internal system testing

• education on: the set up of pay schedules, locations, leave, pay items and payroll awards, through online learning content and targeted 1:1 support

• education on: running payroll, through online learning content and targeted 1:1 support

• where applicable, education on: leave, timesheets, clock in and clock out, through online learning content and targeted 1:1 support

• where applicable, education on: Rostering and Time & Attendance, through online learning content and targeted 1:1 support

• live pay run assistance

Out-of-scope services

Services that are out-of-scope include:

• changing platform subscription plan

• creating Rosters/Roster templates

• conducting payroll integrations

• setting up payroll T&A kiosks

• re-configuration of the platforms post validation

• completion of payroll pre-go live activities on behalf of the customer 

• uploading historical data

• re-configuration of the platform post

• setting up payroll

• submission of payroll on your behalf at go-live

• anything else that is not listed under ‘In-scope services’.

Additional Fees

• Services required beyond the Max Term as a result of your business changes, conduct or fault are charged at AUD $280+GST per hour (or the local equivalent or at some other rate agreed upon between you and us).

• Any out of scope Services that are required or requested will be charged at AUD $280+GST per hour (or the local equivalent or at some other rate agreed upon between you and us). We reserve the right to determine whether these services can be provided.

Your obligations

You must:

• be actively engaged during the entire Onboarding process to achieve ‘go-live’ within the Max Term;

• be competent with computers and windows technology;

• provide the employee data and other configuration related information in a timely manner when requested for Onboarding purposes;

• advise your Employment Hero product specialist if you have multiple entities and more than 1 payroll account, as you may need multiple EH accounts; and

• respond to requests from us within 24-48 hours.

• advise at your earliest convenience where there will be circumstances preventing engagement for a period of time.

• attend all scheduled sessions with your Onboarding Consultant and actively participate in the agreed onboarding plan. Scheduled sessions form part of the timeline required to achieve your expected go-live date;

• if you need to reschedule a session, provide at least 1 business days’ notice wherever possible and agree a replacement session with your Onboarding Consultant within 24 hours of notifying us;

• ensure any rescheduled session takes place within 5 business days of the original scheduled session, subject to consultant availability; and

• understand that missed sessions, late cancellations, repeated rescheduling, or delays in confirming replacement sessions may impact the onboarding timeline. Where these delays affect our ability to complete the required onboarding activities, your expected go-live date may need to be moved to a later date based on available onboarding capacity.