Are you a growth-oriented team player who wants to create a meaningful impact?
If so, join our team!
Airda Group is a fast-growing startup with customers in Malaysia and Singapore and ambitions to expand globally. Our mission is to discover and empower the true nature of businesses that progress humanity forward.
We build life-changing eCommerce brands in skincare, lifestyle, nutrition, and beyond, offering great value to our customers. Drawing from our firsthand business experiences, we aim to develop innovative technologies and platforms in the future that empower businesses to amplify their positive impact.
We’re searching for a dynamic eCommerce Sales Executive to join our team.
Objective:
You’ll focus on drive sales and manage customer support across various marketplaces and sales channels such as Shopee, Lazada, TikTok Shop, and Shopify. Enhance brand awareness, solidify market positioning, and increase revenue.
JOB RESPONSIBILITIES
a. Optimize Sales On Marketplaces
- Oversee a full spectrum of marketing, operational, and administrative activities across eCommerce platforms.
- Implement marketing strategies, promotions, offers, and campaigns to increase sales.
- Optimize storefront and product listings to enhance conversion rates.
- Analyze marketplace data to identify trends, monitor performance, and recommend improvements.
- Maintain up-to-date product details and monitor customer reviews.
b. Customer Support and Interaction
- Handle customer inquiries and manage transactions across all eCommerce channels.
- Deliver timely and effective customer service to ensure a world-class customer experience.
- Monitor and address to customer chats, feedback, reviews, product inquiries, complaints, logistics, returns and refunds, and take appropriate actions promptly within platform SLAs and company guidelines.
- Serve as a key liaison between customers and the company.
c. Business Development Growth
- Support & execute the marketing strategies to achieve company goals.
- Research and understand customer preferences & market trends.
- Collect and use feedback & insights to improve business decisions and grow business sales.
- Performs other related duties as assigned by superior.
JOB REQUIREMENTS
Skills and Qualifications:
- Fluent in English, Malay and Mandarin.
- Proficient in Canva and other design tools.
- Experience in customer experience on eCommerce is a plus.
- Experience in digital marketing and design is a plus.
- Must have a reliable laptop and stable internet connection suitable for remote-first working environment.
- Minimum 1-year experience in relevant experience such as customer experience or managing eCommerce marketplaces such as Shopee, TikTok Shop and Lazada.
Preferred Soft Skills:
- Strong Goal Execution: Dedication to achieve the sales & growth goals.
- Accountable and Responsible
- Customer-centric
- Independence
- Adaptability & flexibility
- Fast learner
- Time & project management
Airda Core Values
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Audience-centric: We focus on understanding and meeting the needs of the people we serve, ensuring they’re at the heart of everything we do.
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Be trustworthy: We believe in being honest, reliable, and true to our word, so to be someone others can always count on.
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Keep growing: Stay foolish, stay hungry. Yesterday’s best is today’s starting point.
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Think global, think long-term: We think about the big picture and how our choices today can affect tomorrow and the day after tomorrow.
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Team win, we win: When we work together and support each other, we all succeed and share in the victory.
Airda Benefits
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Digital Claim: We fund the purchase of essential work devices like laptops and mobile phones.
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Health & Wellness Claim: We fund your lifestyle, personal care, and healthcare services.
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Continuous Learning Claim: We back your passion for learning with support for courses and books.
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Social Working Hub: Our KL HQ is a collaboration, brainstorming, and team bonding space.
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Remote-First Culture: Work where you’re most productive; we embrace flexibility, trust, and productivity.
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Annual Bonus: We reward outstanding performance, contributions, and commitment to our shared goals.
What Makes Working at Airda Awesome?
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Innovative Impact: At Airda, we’re not just creating eCommerce brands; we’re shaping future trends in skincare, lifestyle, nutrition, and beyond.
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Dynamic Work Culture: Enjoy a culture that thrives on creativity, collaboration, and forward-thinking.
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Continuous Growth: With our commitment to constant learning, every day at Airda is an opportunity to enhance your skills and grow your career.
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Work-Life Harmony: Flexible working hours, remote work opportunities, and our understanding of personal rhythms ensure you have freedom and balance.
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Recognition & Rewards: Your hard work never goes unnoticed. Celebrate milestones, achievements, and successes in an environment that values and recognizes your contributions.
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Open Communication: Our open-door policy and regular feedback loops ensure transparency, fostering trust and mutual respect among all team members.
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Global Impact: Be part of a team making a mark in local and worldwide markets.
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Work Smart, Play Always: We prioritize efficient and productive work while ensuring every task is approached enthusiastically and enjoyable.
We Embrace Diversity
Striving to build a global impact, we believe in the power of a diverse team unified by a shared mission and values. While we celebrate our differences, our primary focus remains on our team members’ competency and alignment with Airda’s mission, values, and culture.
Think you’re a great fit for this role?
Apply for this role now.
