Here’s to 2023 – Employment Hero’s biggest year yet

As 2023 winds down, we’re taking a moment to pause and reflect. It’s been a year of growth and big wins – and we couldn’t have done it without you, our incredible community of over 350,000 SMEs and 2+ million employees worldwide.

Together, we’re bringing our mission to life – to make employment easier and more valuable for everyone.

Let’s take a look at some of the year’s highlights, including releasing our groundbreaking superapp, unveiling AI-driven advancements, and our commitment to social impact.

Say hello to Swag

Our team has been busy making powerful upgrades to our world-first employment superapp Swag. It puts employees in the driver’s seat, giving them a control centre to manage work admin, career, pay, perks and benefits — accessible anywhere, any time.

But Swag is more than just an employee app. It’s a community movement driving change and cutting the cost of living. We’re using the buying power of Swag’s 1.4M+ user community to negotiate the best deals —which can add up to thousands saved each year. As part of the Swag community, employees can access the best prices on everyday essentials like groceries, utilities and fuel.

Key product enhancements, driven by you.

As always, your feedback has been our guiding light and has led to significant product enhancements in 2023. Here are a few of our favourites:

• Enhanced localisation for leave management in New Zealand, Singapore, Malaysia, and the UK.
• 360 reviews and exit interviews joined our suite of evaluation tools, offering deeper insights into team dynamics and growth.
• The recruitment module got a substantial upgrade with customisable email notifications, easy-to-use screening question templates, and seamless calendar integrations.
• Bulk document issuance and the advanced template editor simplified many of your processes, turning tedious tasks into a breeze.
• Building new integrations with Square, Slack, Gmail, Outlook and Calendly to streamline your tech stack.
• New to our lineup was the compensation manager, a tool that emerged from your direct feedback and designed to simplify compensation planning, making it easier for you to complete pay review cycles.
• The overall look and feel of the platform’s navigation got a much needed refresh, making it even more intuitive and easy to use.

AI innovations: redefining work

AI is reshaping our world, and we’re at the forefront with dynamic new platform features.

SmartMatch: revolutionising recruitment

We revolutionised the recruitment landscape by developing SmartMatch. Thanks to our continually evolving AI, SmartMatch matches you with top talent for every role in your business so you’ll always have work-ready candidates waiting in the wings.

Now you can say goodbye to expensive job boards and wasted hours wading through piles of poor quality applicants, and say hello to connecting with the best talent every time.

Hero AI: answering your call

We launched Hero AI to protect your time by deflecting repetitive questions and freeing you up to focus on the mission-critical work you do — so you can get back to growing your business.

Starting with your employment policies, your employees can now get answers to any questions they may have. Instantly.

More AI goodies to boost productivity

We also sprinkled a bit of AI magic on shout-outs, job descriptions, 1:1s, and more. Just sketch an outline, tap that magic tool button, and watch as your words transform into engaging messages.

Our Series F funding: fueling our future

In October, we secured $AUD263 million in funding led by TCV. This investment is a testament to our vision, enabling us to double down on our mission — to make employment easier and more valuable for everyone. The next focus for us is building AI capability to become a fully autonomous solution for SMEs around the world to manage employment effortlessly.

Hero Foundation

In the midst of all of this growth, we launched the Hero Foundation — a not-for-profit organisation striving to facilitate employment for 1 million people from underprivileged communities over the next decade. It’s part of our 20 year-long mission to make employment easier and more rewarding for everyone. And we’re just getting started.

From all of us at Employment Hero, thank you for being such an integral part of this journey. We look forward to continuing to bring you new and better ways to redefine employment. Stay tuned for what’s next.