Customer Service Officer

Job Description :

• Monitor console on game card, game account, phone top-up, mobile reload, and direct top-up.
• Assist Trader to monitor game currency and game item, make remarks and assign to Trader to process the order.
• Facilitate the customer request by providing information directly, make document verification for suspicious customer for payment related cases, product suggestions, and general company information.
• Respond to customer live chats in a timely manner, ensuring first response time goals are met at all times.
• Attend customer service tutorials or workshop as required.
• Always inform customer to rate our service by sending Canned respond message after completing the customer request.
• Guide our customers in recognizing charges, requesting refunds and re-sending confirmations.
• Liaise with Card, Kaleoz Customer Support Associate, Trader, Finance and Fraud units to resolve the concerns or arising issued faced by customers.
• Maintain excellent levels of service and consistently communication with our customers with up-most professional manner & meaningful responses.
• Proactively identify changes we can make to our application to make our customers’ jobs easier.
• Communicate unpleasant customer experiences to superior, allowing for follow up with the appropriate manners.
• Recognize and escalate any high priority problems to Senior Customer Service to follow-up.

Qualifications:

• Ability to manage time effectively and work in fast-paced set-up environment.
• Strong communication skills, both written and verbal.
• Patience, and the ability to listen.
• Ability to learn quickly, adapt to change and be tech savvy.
• Willing to work flexible support hours.
• Feel satisfaction when helping customer and colleague.
• Demonstrate politeness and act professionally when interacting with people from different walks of life.
• Demonstrated aptitude and love for providing exceptional customer experiences.
• A proactive, make-it-happen attitude, with an appreciation for friendly competition.
• Receptiveness to feedback and coaching with a desire to continuously improve.

Help us to know you better by completing this application form at the link provided below: https://forms.gle/QQAju6vSpbrKabFs7