Summary:

We are seeking a highly motivated and experienced Customer Success Consultant to join our team. The successful candidate will be responsible for ensuring our customers are satisfied with our products and services, and will work closely with our sales and support teams to ensure customer needs are met. The ideal candidate will have excellent communication and problem-solving skills, and a passion for delivering exceptional customer service.

Responsibilities:

Build and maintain strong relationships with customers, ensuring their needs are met and their expectations are exceeded
Provide guidance and support to customers, helping them to get the most out of our products and services
Collaborate with sales and support teams to identify and resolve customer issues
Develop and implement customer success strategies to improve customer satisfaction and retention
Monitor customer feedback and use it to improve our products and services
Conduct regular check-ins with customers to ensure their ongoing satisfaction and identify opportunities for upselling and cross-selling

Qualifications:

Bachelor's degree in business, marketing, or a related field
3+ years of experience in customer success or a related field
Excellent communication and interpersonal skills
Strong problem-solving and analytical skills
Ability to work independently and as part of a team
Experience with CRM software and other customer success tools

Syafrie Consultancy

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