Who We Are

Since its inception in 1997, the Rural Workforce Agency Victoria (RWAV) has become a significant and successful non-profit organisation based in Victoria, Australia.

RWAV improves access to quality primary care health services and other health services for rural, regional and First Nations communities across Victoria. We improve health outcomes through effective and customised health workforce solutions that are informed through partnerships, workforce and population health data, and collaboration with communities.

The Role

As the Outreach Support Officer, you will be a central point of coordination and support for RWAV’s Outreach First Nations Programs, while also providing operational and administrative support to Outreach Coordinators delivering Victorian Outreach programs and services.

This is an ideal role for someone who enjoys working at the intersection of community impact, stakeholder engagement, and program coordination, and who takes pride in delivering high‑quality support in a collaborative environment.

You will report to the Senior Coordinator, Victorian Outreach & Regional Services and work closely with internal teams, health providers, and external stakeholders across rural, regional and First Nations communities.

This is a 2 year fixed-term role, employed on a part-time basis at 4 days per week (0.8FTE).

Key Responsibilities

In this varied and rewarding role, you will:

Be the first point of contact for outreach enquiries, providing clear, timely advice and excellent customer service
Assess Eye and Ear Surgical Support (EESS) applications and communicate funding outcomes with applicants and providers
Coordinate invoices and work with Contracts and Finance teams to support accurate and timely payments
Support the collection, organisation and quality of program data for reporting, monitoring and presentations
Build strong working relationships with internal and external stakeholders to support smooth program delivery
Coordinate meetings, outreach trips, stakeholder engagement activities and information sessions
Prepare communications, mailouts and share program updates and success stories
Maintain accurate records across systems (including Salesforce CRM), SOPs and program documentation
Contribute to continuous improvement and a positive, values driven workplace culture

Selection Criteria

To excel in this role, you should possess:

A relevant tertiary qualification and experience in communications, recruitment, health or a related field
Excellent organisational and time management skills, with the ability to manage competing priorities
Strong written and verbal communication skills and a customer focused approach
Experience working with data for reporting and evaluation
High attention to detail and the ability to work both independently and as part of a team

Desirable

Experience working with or supporting First Nations communities
Strong computing skills, including experience with Salesforce CRM, Microsoft Office and advanced Excel

What We Offer

Hybrid working model – 60% work from home, 40% office-based

Modern CBD office in a prime Melbourne location

Amazing building facilities and perks such as brand-new wellness space with free exercise classes, regular events and opportunities to give back through volunteering initiatives

Celebrating you - a $50 birthday voucher to celebrate your birthday

Rostered Day Off (RDO) arrangements

Salary packaging up to $15,900 to maximise take-home pay plus meals/entertainment FBT benefits up to $2,650 p.a

Flexible work options to support your lifestyle

Free and confidential Employee Assistance Program (EAP)

A supportive, values-driven workplace with an active social club

Requisite Security Checks and Licences

Satisfactory National Police Records check.
Current driver’s license and capacity to travel within Victoria where required.

How to apply

If you are passionate about making a meaningful impact on First Nations communities' healthcare access in regional and rural Victoria we would love to hear from you.

Provide your current CV and cover letter addressing the key selection criteria and why you are interested in working at Rural Workforce Agency Victoria. Please be aware, applications without a cover letter will not be considered.

Applications close 17 March 2026 (may close sooner if suitable candidate is found)

More information

Refer www.rwav.com.au/careers-at-rwav/ for more information and full Position Description.

RWAV is an inclusive employer. We encourage flexible working and aim to create a work environment where all employees are respected, connected, and can contribute, regardless of age, culture, disability, family and caring responsibilities, gender identity, Indigeneity, religion, or sexuality. We welcome applications from people with lived experience of diversity.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply.

Rural Workforce Agency, Victoria Limited

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