On-site Manager & Guest Service Agent

Quest Melbourne Airport – Melbourne Airport, Northern Suburbs

Hospitality & Tourism | Front Office & Guest Services

Full-time (On-site Manager) & Part-time/Casual (Guest Service Agent) roles available

Kickstart your hospitality career with a national brand. Real responsibility, flexible shifts, great team culture – and for On-site Manager, a fully furnished apartment on site.

Are you looking for more than just a job? Do you thrive in a fast-paced, people-focused environment? At Quest Melbourne Airport, we’re hiring enthusiastic and motivated people to join our growing team as Guest Service Agents and an On-site Manager.

Whether you’re looking to take the next step in your hospitality career or ready to take on more responsibility early, this is your chance to work with one of Australia’s most respected serviced apartment brands.

What You'll Be Doing

You’ll be the first point of contact for guests – creating warm welcomes, solving problems on the fly, and helping make every stay memorable.

Greet and check in guests with professionalism and energy

Manage phone, online, and in-person reservations

Recommend local attractions and services

Upsell hotel offerings and upgrades

Operate our airport shuttle (Full Driver’s License required)

Resolve guest issues with confidence and care

Keep the reception area organised and welcoming

Work as part of a close-knit, supportive team

For On-site Manager role: You'll also oversee after-hours check-ins and operations as needed – with a fully furnished on-site apartment provided as part of the package.

What We’re Looking For

Strong communication and people skills

Cool under pressure and a natural problem-solver

Can-do attitude and comfortable taking initiative

RSA Victoria (or willingness to obtain)

Full Driver’s License and clean driving record

Experience in hospitality, retail or customer service

A team player who's eager to grow and learn

Why Join Quest Melbourne Airport?

Competitive pay and staff benefits

Fully furnished apartment for On-site Manager

Flexible part-time or full-time options

National career opportunities across Quest's 170+ locations

Friendly, fun, and professional team culture

Great location – just minutes from the terminal

About Quest

Quest Apartment Hotels is one of Australia’s leading providers of apartment-style accommodation, with a reputation for genuine hospitality and professional service. At Quest Melbourne Airport, we offer our guests a true home-away-from-home experience, tailored to both business and leisure travellers.

Ready to apply?

If you're passionate about hospitality, love working with people, and want to grow your career in a fast-paced and supportive environment – we want to hear from you. Apply now and join the Quest team!

Quest Apartments Melbourne Airport

Company Overview