Job Title: Operations Assistant

Industry: Medical & Nursing

Location: Springwood, Queensland 4127, Australia

Role Type: Part-time or Fulltime

Employee Working Hours: Part-time (20-25 hours per week)

Experience Level: Mid-Senior

Job Summary:

We are seeking a detail-oriented and analytical Operations Assistant to join our medical and nursing organization in Springwood QLD. As an Operations Assistant, you will be working closely with the Operations Directors responsible for analyzing operational processes, identifying areas for improvement, and implementing strategies to enhance efficiency and productivity. Your role will involve data analysis, performance monitoring, reporting, assist with training, handling complaints and collaborating with various departments to streamline operations.

Skills:

1. Strong analytical skills with the ability to interpret data

2. Proficiency in data analysis tools such as Microsoft Excel or similar software.

3. Excellent problem-solving abilities to identify operational inefficiencies.

4. Exceptional organizational skills with keen attention to detail.

5. Effective communication skills both verbally and in writing.

6. Ability to work independently as well as collaboratively within a team environment.

7. Knowledge of medical terminology and healthcare industry practices (preferred but not mandatory).

8. Experience using database management systems or other relevant software.

9. Quick learner with ability to train others with new business tools.

10. Customer relations skills.

Responsibilities:

1. Conduct thorough analysis of current operational processes within the medical and nursing organization.

2. Identify areas for improvement in terms of efficiency, cost reduction, resource allocation, etc., based on data-driven insights.

3. Collaborate with cross-functional teams including clinical staff members, administrators, finance department personnel etc., to gather relevant information regarding process flows or bottlenecks.

4. Develop reports and presentations outlining findings from analysis conducted; present recommendations for process improvements accordingly.

5.Collaborate with IT teams if necessary for implementation of any technology-based solutions aimed at streamlining operations or enhancing productivity,

6.Track key performance indicators (KPIs) related to operations; monitor trends over time; provide regular reports on performance metrics as required.

7. Support the implementation of new processes or changes in existing procedures by providing guidance, training, and ongoing support to staff members.

8. Stay up-to-date with industry trends, regulations, and best practices related to healthcare operations; make recommendations for adjustments or improvements as necessary.

Qualifications:

1. Bachelor's degree in business administration, healthcare management, or a related field (required).

2. Proven experience as an Operations Assistant or similar role and/or willing to learn about the industry

3. Proficiency in data analysis tools such as Microsoft Excel, SQL, etc

4. Knowledge of process improvement methodologies is highly desirable.

5.Experience with database management systems and reporting software is preferred.

6.Strong analytical thinking and problem-solving abilities.

Applicants with working experience in a Medical Centre in Australia is desirable.

Qualitas Healthcare – Employees

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