The Naumi Group is a global hospitality entity overseeing Naumi Hotels and managing property assets. Known for their vivid and luxurious boutique hotels, Naumi Hotels offers personalized luxury experiences and prime localities. The group's ethos promotes creativity and individuality among its team members, ensuring a unique and family-like work environment.

We are seeking for someone who takes pride in delighting guests and providing them with a memorable experience.

Main Duties and Responsibilities

• Follow the correct check-in / check-out procedure.

• Ensure professionalism and accuracy with information and billing during arrival and departure.

• Achieve an accurate and logical work sequence.

• Ensure messages are accurate and passed on promptly.

• Welcome all guests to the hotel in a friendly and professional manner.

• Handover all necessary information completely to the next shift.

• Answer phone calls within three rings.

• Record any guests that need assistance.

• Handle complaints appropriately and pass on to Front Office Manager when necessary.

• Provide efficient, friendly, and professional service to all guests and respect guest privacy.

• Take initiative to ensure that interactions with our guests, team members, patrols and contractors are positive.

• Escalate unresolved guest issues to the Manager on Duty if difficulties arise you are unable to solve.

• Ensure your knowledge of the hotel layout, food and beverage and offerings are kept up to date.

• Work together with trust so that colleagues and management meet the goals of the department/hotel.

• Treat guests and colleagues from all cultural groups with respect, sensitivity, and transparency.

• Maintain a high level of personal presentation according to the Grooming Standards and Code of Conduct.

• Always maintain a high level of professional behavior.

• Communicate effectively, both with guests and other team members.

• Maintain a high standard of cleanliness, hygiene, and presentation of public areas.

• Remain polite, positive, and cooperative.

• Arrive on time for shifts.

• Take responsibility to ensure all required tasks are completed accurately and within given time frames.

• Ensure Hotel, guests and team members information or transactions are kept confidential during or after employment with the company.

Self Management

• Maintain a high level of personal presentation in accordance with the Grooming Standards Policy.

• Maintain a high standard of cleanliness, hygiene, and presentation.

• Remain polite, positive, and cooperative.

• Attend training programs and meetings as directed to constantly improve skills and knowledge.

• Keep yourself familiar with all policies and procedures in force or that Naumi Hotels adopts from time to time.

Health & Safety

• Demonstrate a commitment to Health and Safety by promoting a safe and healthy workplace

• Report hazards, accidents, and injuries.

General

• To take on any other task or assignment and/or projects that may from time to time be given or directed by his/her supervisor/s.

• Any additional duties directed and requested by Manager.

• Provide general assistance and information to Manager as required.

• Any other tasks that we may reasonably ask you to complete.

Requirements

Tertiary education in Business, Hospitality or related disciplines

Minimum 2 years of relevant hospitality experience in guest relations role

• Strong human relations skills

• Strong communications (verbal and written) skills

• Ability to work independently and take initiative with strong time management skills

• Eye for detail and highly meticulous

• Excellent grooming standards and personal presentation

• Flexibility on working days and hours including weekends and public holidays

Grow your career with us ! We look forward to having a conversation with candidates who have the expertise and experience for this role.

Candidates with related and good experiences do have the opportunity to be offered the Duty Manager role.

Naumi Group

Company Overview