Operations Officer, (Part-time | 0.4 FTE)

2-year contract | Flexible working arrangements

Perth, WA

Consumer Credit Legal Service (WA) Inc (CCLS) - Working for your financial and consumer rights

CCLS champions the financial rights of West Australians regarding credit, debt, and consumer law issues.
We provide free, confidential legal advice to consumers in Western Australia through our Telephone Advice Line.
We provide ongoing legal representation to people experiencing vulnerability and disadvantage through internal and external dispute resolution processes.
Our community legal education programs empower West Australians to understand their consumer and financial rights and avoid financial pitfalls.
We help other community service providers, including financial counsellors and community support workers, to understand and support their clients.
We contribute to law reform and policy campaigns and consultations, providing a voice for West Australian consumers, advocating for fair financial systems and consumer laws.

What you’ll bring

Proven experience in administration or communications.
Excellent written and verbal communication skills, with a creative flair.
Confidence using digital tools.
A collaborative and self-driven attitude.
An understanding of inclusive practices and the value of lived experience in service delivery.
Interest or experience in the legal, not-for-profit, or community services sector is highly regarded.

Compensation & Benefits

This position is flexible, offering up to four days per week, with negotiable hours.
You will be based in our Perth office and will receive a salary dependent on experience, plus super, salary packaging, and additional paid Christmas shutdown leave.

What you’ll do

Coordinate meetings, maintain internal systems and records, assist with policy documentation, and support reporting and stakeholder engagement.
Develop and implement communication plans, manage the website and social media channels, produce key publications, and coordinate newsletters and impact stories.
Plan and coordinate the delivery of Community Legal Education (CLE) initiatives, develop educational resources, and support collaboration with legal and policy teams.
Contribute to the implementation of the Reconciliation Action Plan and promote inclusive service delivery.
Foster a values-based, trauma-informed, and collaborative work environment, engaging purposefully with internal and external stakeholders.

Essential Criteria

To be successful in this role, you will need:

Demonstrated experience in administrative or communications roles.
Proficiency with digital tools, including Microsoft 365 and social media platforms.
Strong organisational and administrative skills, with the ability to manage multiple priorities and deadlines.
Excellent written and verbal communication skills.
Ability to work both independently and collaboratively.
Experience in simple design or content production (e.g. Canva, Mailchimp).

To Apply

Please submit a current CV (maximum 2 pages), a 1-page statement outlining why you’re the right fit for the role—in your own words, not a summary generated by AI.

If applicants require further information about the position, they can contact Sarah Holman at HR@cclswa.org.au or (08) 6336 7020.

*CCLS reserve the option to close the advertisement early.

Consumer Credit Legal Service

Consumer Credit Legal Serice WA

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