How Employment Hero deducts the hassle from HR at Tax Management New Zealand
At a glance
Company
TMNZ
Location
Auckland, New Zealand
Employees
60
Product
HR Software – Platinum
Read this case study if…
- You’re a fast-growing fintech looking to replace manual HR processes with a more efficient, centralised system.
- You’re struggling with fragmented tools and want a single source of truth for employee data.
- You want to boost employee engagement and culture through digital recognition and easier communication.
About TMNZ
Tax Management New Zealand (TMNZ) is the largest tax pooling provider in the country, offering businesses flexible solutions for managing provisional tax payments. Established in 2003, TMNZ enables businesses to make payments based on their cash flow, reducing the risk of late payment penalties and interest costs.
Over the past few years, the company has nearly doubled its workforce from 30 to 61 full-time employees without scaling systems or processes to match. Emma Mareroa, Senior People & Culture Advisor, oversees much of the operational HR activity, everything from contracts and policies to performance and employee benefits and everyday queries.
We caught up with Emma recently, who shared some insights into how Employment Hero made all the difference, streamlining and automating things for TMNZ.
Closing the books on clunky processes
Before adopting Employment Hero, Emma says the HR team relied mostly on a manual system for HR tasks.
“It meant taking a Word document contract, making the necessary changes for each person, and then saving PDF copies in individual folders,” she shared. “The same went for offer letters – manually tweaking documents every time we needed them.”
The lack of integration between tools, such as a standalone performance system that didn’t connect to employee records, made it difficult to maintain a single source of truth for each team member. This fragmented setup was time-consuming and made scaling increasingly tough. The experience was also clunky for employees.
Emma says she knew the business needed a better solution, so she set about doing some research.
Why Employment Hero made the cut
The team explored multiple platforms before deciding on Employment Hero. While other solutions were either too rigid or overly complex, requiring extensive setup, Employment Hero struck the right balance.
“Employment Hero struck the sweet spot – it was easy to use and flexible with our needs.”
She tells us the implementation process was simple, and within two weeks, Emma and TMNZ staff were using Employment Hero without any hassles.
Time returned for more tax returns
One of the first advantages Emma noticed was the time savings. With document templates that auto-populate employee data, Emma has been able to reduce manual input.
“It only takes me 5 minutes to generate a contract now,” Emma shared. “It’s saved me a couple of hours a month on just this one task alone, which will really add up over time.”
All your docs, none of the drama
Compliance tracking has become much easier now, with all contracts and policies stored securely in one place. Instead of searching through disorganised folders or email threads, she can check whether an employee has signed a document in just a few clicks.
Plus, Emma says she can now access real-time data without any delays. Information that once meant juggling multiple spreadsheets is now at her fingertips, from employee headcount to monitoring open roles or managing internal approvals.
“I can see everything at a glance… it makes decision-making a whole lot easier and declutters my inbox.”
Likewise, for leaders in the business, all staff information and data are easily accessible and available at their fingertips now. A game changer in terms of making things easy internally.
The smarter way to grow a team
Recruitment has also become much more streamlined with Employment Hero’s Applicant Tracking System (ATS). Recruiters can collaborate directly on the platform to manage candidate applications, significantly reducing email traffic and improving communication and transparency between recruiters and their teams.
From recognition to retention
Engagement features also began to shift the company culture. Emma started using the Employment Hero’s Shout-outs feature to celebrate team contributions, and over time, the rest of the team followed suit. Team leaders have said they appreciate the automated reminders for special milestones like birthdays and work anniversaries because it’s a simple way to boost morale and strengthen team culture.
More time, more impact, more growth
By automating administrative tasks, Employment Hero has freed up time for HR to focus on more meaningful work, such as supporting leadership, refining company culture, and improving workforce planning. For leaders, it’s taken the hassle out of trying to retrieve basic information on their people.
Employment Hero has saved TMNZ countless hours, improved documentation consistency, and enhanced employee engagement. With plans to integrate payroll into the organisation, Emma says TMNZ is excited to scale with Employment Hero.
Want to experience Employment Hero for yourself?
Employment Hero is the all-in-one HR, payroll, and recruitment platform that streamlines your employment processes so you can focus on growing your business!
Looking to streamline HR and bring more value to your business like TMNZ? Book a demo with our business specialists today.
