Family Support Coordinator

ABOUT RONALD MCDONALD HOUSE NEW ZEALAND

Ronald McDonald House New Zealand supports whānau with a child in hospital away from home.   

Ronald McDonald House New Zealand provides accommodation and support services to whānau who must travel away from their home to receive specialist medical treatment.  This helps to relieve stresses like paying for a place to sleep near the hospital, organising whānau meals and needing a friendly ear to listen on tough days.  In 2025, Ronald McDonald House New Zealand provided over 4,200 whānau across New Zealand with accommodation, meals and support   

Simply, we give whānau with a hospitalised child what they need most – each other.

About the role:

A fantastic opportunity is available to join our Wellington Programs team, at our Wellington House. Key responsibilities include:

• Welcoming and orientating new families, and assisting resident families with questions and concerns.
• Receiving bookings and liaising with social workers and hospital staff.
• Supporting the smooth day-to-day operation of our programmes.
• Applicants will be offered full training and will need to be flexible

Shift hours & availability requirements:

• 1 casual position available.
• Applicants must be available to work across a rotating roster, including:
• AM shifts: 7:00am – 3:30pm
• PM shifts: 2:00pm – 9:30pm
• Availability to work weekends and public holidays is essential.

About you:

Ideally, you’ll bring:

• At least 1 years’ experience in a family support role (desirable)
• Intermediate level computer skills including data entry
• Confidence dealing with a diverse range of people
• Confidence working independently in a sole-charge role.
• An understanding of Te Ao Māori and/or Pasifika cultures
• A good command of written and spoken English is required.

You’ll also bring:

• Genuine empathy for sick children and their families
• A professional, friendly and enthusiastic attitude
• An ability to work independently to the highest standards
• A desire to contribute  to anorganisation that makes a meaningful difference
• A strong commitment to providing exceptional customer service and support.

Why join Ronald McDonald House New Zealand?

At Ronald McDonald House New Zealand we listen, we care, we provide, and we act with compassion to make a world of difference in someone’s day – and yours. Join a team that is passionate about keeping families close, in a work environment that is rewarding, fun, family friendly and inspiring. You will enjoy training and development opportunities and on-site parking.

Our commitment to safety:

At Ronald McDonald House New Zealand a safe environment for our families and team is paramount. We recommend that all employees and volunteers are fully vaccinated against Covid-19, and all offers of employment are subject to satisfactory NZ Police Vetting. You must have the legal right to work in New Zealand and hold a valid work visa that covers the whole period of employment.

If this role interests you, please send your CV today!