Account Manager

Grow relationships. Win new business. Drive results.

James Dunlop Group is looking for a high-energy, commercially driven Account Manager who loves winning business, building strong customer relationships and turning opportunities into results.

We are a proudly family-owned business with a long-standing reputation for premium interior textiles and wallcoverings across New Zealand, Australia and the United States. Working with design professionals, showrooms and commercial clients, we deliver high-quality, design-led solutions across residential and commercial interiors. Our brands are trusted for their quality, innovation and exceptional service.

About the role

This is a true hunter Account Manager role for someone who is motivated by growth, enjoys being out in the market and knows how to identify, develop and convert new opportunities.

You will manage and grow a portfolio of key strategic accounts while proactively developing new customers and markets. You’ll build trusted relationships with clients, understand their business and needs, and connect them with the right James Dunlop products and solutions.

A key part of the role will be developing commercial and contract opportunities, working with designers, architects, specifiers, commercial clients and project stakeholders to identify opportunities, secure specifications and convert projects into sales.

You’ll be the primary point of contact for your customers, responsible for delivering exceptional service while maximising sales revenue, profitability and long-term account potential.

What you’ll be responsible for

• Develop and execute sales plans focused on key account growth and new business development.
• Build, retain and grow exceptional relationships with strategic accounts.
• Hunt for new business, identifying and converting new customers, markets and sales opportunities.
• Develop commercial and contract opportunities, including working with architects, designers, specifiers, developers and commercial clients.
• Identify project opportunities and actively manage them through the sales and specification process.
• Present and promote James Dunlop’s extensive product portfolio and identify opportunities to increase customer spend.
• Prepare timely, commercially sound quotes while protecting agreed profit margins.
• Manage promotional activity, product launches, sampling and merchandising across assigned accounts.
• Keep customers up to date with new products, changes, end-of-lines and market opportunities.
• Work closely with internal teams to ensure products and services are delivered on time and customer expectations are managed.
• Proactively resolve customer issues and ensure a premium level of service.
• Maintain strong market and competitor knowledge and use this to identify opportunities.
• Maintain accurate CRM call and project reporting.
• Contribute to sales meetings, training, product launches and wider sales initiatives.

About you

We’re looking for someone who is commercially hungry, relationship-driven and motivated by winning.

You will bring:

• 3–5 years’ experience in sales, preferably in interiors, textiles, design, building products, commercial or related industries.
• A proven hunter mentality with a strong track record of winning new business and growing existing accounts.
• Experience developing commercial, contract or project-based opportunities and working with multiple stakeholders.
• An innate love of design and a passion for becoming a specialist in soft furnishings and interior solutions.
• Excellent communication and relationship-building skills.
• A customer-focused approach and a reputation for delivering on your promises.
• High professionalism, attention to detail and commercial awareness.
• Strong organisation and time management skills, with the ability to manage multiple priorities and deadlines.
• The ability to work independently while contributing strongly to a collaborative team.
• Excellent PC skills and proficiency in Microsoft Office.
• SAP experience is advantageous.

Why join James Dunlop Group?

• Join a proudly family-owned business with leading interior brands.
• Represent a premium and evolving product portfolio.
• Build relationships across the design, commercial and interiors sectors.
• Have genuine scope to win new business and make a measurable commercial impact.
• Work alongside a collaborative team that values quality, service and results.

Location & hours

Full-time, Monday to Friday Based at our Grey Lynn location, Auckland. Travel out of the Auckland region – as required for conferences and to meet project needs.

Eligibility

Applicants must be New Zealand Citizens, Residents, or hold valid New Zealand work rights.

Please note that visa sponsorship is not available for this position.