Investment Operations Specialist – GoCIO

About Us

We are a proudly NZ owned award-winning KiwiSaver and Wealth manager. Since inception, our goals have been to educate and empower our customers to help them make good financial decisions and to provide them with strong long-term performance. To date, we have achieved both of those goals and we are relentlessly focused on these goals for the future. Ultimately, we exist to grow Kiwi’s wealth and help them achieve materially better financial outcomes in retirement.

We are a business that cares about making this difference and our people play a key role in bringing our mission to life. We encourage our people to bring their ideas to the table and empower them to lead initiatives that will positively impact our business, community, and members.

About The Role

The Investment Operations Specialist is responsible for the accurate and timely operation of Generate’s discretionary investment management (DIMS) portfolios and OCIO service. The role administers client accounts and portfolio records, coordinates rebalancing and trading workflows, and acts as a key operational contact for Adminis, custodians, administrators and other service providers.

Working with the Investment, Risk and Compliance teams, the role monitors mandate settings, operational controls and exceptions, maintains reliable records and reporting data, and supports the evidence and processes required to meet Generate’s DIMS licence obligations. It also drives consistent, well-documented and efficient portfolio operations.

You can expect your day to day to look something like this:

• Portfolio Administration: Manage client accounts, investment portfolios, onboarding, transfers and ongoing account maintenance.
• Trading & Rebalancing: Coordinate portfolio rebalancing, trade execution, settlements and reconciliations, ensuring transactions are completed accurately and on time.
• Stakeholder Management: Work closely with investment teams, custodians, administrators and external providers to ensure smooth daily operations.
• Monitoring & Risk: Monitor investment portfolios, identify and resolve discrepancies, and support compliance with investment mandates and regulatory requirements.
• Reporting & Data Accuracy: Maintain accurate investment records, prepare operational reports and support client and portfolio reporting.
• Portfolio Changes: Coordinate portfolio transitions, investment changes and cash movements, ensuring efficient and accurate processing.
• Process Improvement: Identify opportunities to streamline workflows, improve efficiency and introduce automation and digital tools.

About You

We’re looking for a detail-oriented, commercially aware investment operations professional who enjoys working with investment portfolios, solving problems and ensuring everything runs accurately and efficiently behind the scenes.

In addition to the above you will also have:  

• At least 2 years of relevant experience in investment operations, portfolio administration, custody, investment platform operations or wealth management operations.
• Experience supporting client account administration, cash and trade workflows, reconciliations or operational exception management.
• Ideally experience with model portfolio rebalancing, trade matching, settlement and portfolio transitions.
• Strong attention to data quality, documentation, controls and processing accuracy.
• Ability to manage multiple deadlines, follow approved authorities and escalate issues appropriately.
• Confident communication with investment colleagues and external service providers; strong Excel and systems capability.

What’s in it for you?

Our culture is what sets us apart. We set ourselves high standards, ensuring our work environment is one where people thrive and also have fun. We invest significantly in the well-being of our people and are intentional about celebrating wins.

In return for your hard work you can also expect many great benefits working at Generate:

• A rewarding role with ongoing growth.
• Competitive base salary + bonus package.
• Competitive benefits package including health insurance, discounted gym membership, additional KiwiSaver contribution, corporate benefits and more!
• Proactive Health & Wellbeing Committee who organise a full calendar of events and initiatives.
• Great working hours (no weekend work).
• Comfortable and central Auckland CBD office location.

Convinced?

If you are interested and wish to apply, please hit “Apply Now” and be sure to include your CV and cover letter setting out your interest and fit for the role.

We look forward to meeting you!

Applicants for this position should hold a valid visa to work full-time in NZ.