Job Title: Food and Beverage Manager

Hotel: ROKI Collection Queenstown

Restaurants: The Terrace & Essence

Location: 2 Brunswick St, Queenstown

Reports To: General Manager

Minimum guaranteed hours: 40 per week

Salary: $90k to $105k, depending on qualifications and experience

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Position Overview:

The Food and Beverage Manager will oversee all food and beverage operations at ROKI Collection Queenstown, ensuring world-class service standards and exceptional dining experiences. This role requires a visionary leader with a passion for culinary excellence, innovation, and delivering unparalleled guest satisfaction. The role will manage and elevate two signature restaurants, The Terrace and Essence, along with in-room dining, lounges, and off-site dining.

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Key Responsibilities:

Strategic Leadership

• Develop and execute a comprehensive food and beverage strategy aligned with ROKI’s brand values and ultra-luxury standards.

• Ensure both The Terrace (casual elegant dining) and Essence (fine dining) deliver unique, unforgettable culinary experiences.

• Collaborate with our Director of Culinary, Paul Froggatt, along with Restaurant Managers to maintain innovative, seasonal menus and creative beverage programs.

• Continuously monitor global culinary and hospitality trends to uphold ROKI’s position as a trendsetter.

Operational Excellence

• Oversee day-to-day food and beverage operations, ensuring efficiency, consistency, and exceptional quality.

• Establish and maintain SOPs (Standard Operating Procedures) for all F&B outlets, including in-room dining and banquets.

• Monitor all operational areas to meet brand standards in service delivery, cleanliness and guest satisfaction.

• Manage and optimize budgets, financial plans, cost control, and profit margins.

Guest Experience

• Cultivate a guest-centric culture by consistently exceeding guest expectations.

• Address and resolve guest feedback, fostering loyalty and return visits.

• Implement personalized guest experiences and exclusive dining offerings for VIPs.

Team Development

• Recruit, train, and supervise high-performing teams, including managers, servers, sommeliers, and culinary staff.

• Foster a collaborative and empowering work environment.

• Provide ongoing coaching, professional development opportunities, and performance evaluations.

Financial Management

• Develop annual budgets and forecasts for all F&B outlets and services.

• Track key performance indicators (KPIs), such as revenue growth, guest satisfaction, and operational costs.

• Maximize revenue through upselling, unique promotions, and optimizing covers.

Brand Compliance & Quality Assurance

• Ensure compliance with health, safety, and sanitation standards (HACCP and local regulations).

• Uphold ROKI’s ultra-luxury brand ethos and identity in every aspect of F&B.

• Maintain relationships with premium vendors and suppliers to secure top-quality products.

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Qualifications & Skills:

Required

• Education: Diploma level or higher qualification in Hospitality Management, Culinary Arts, or a related field.

• Experience: Minimum of 5 years’ experience in food and beverage leadership roles, ideally within luxury hotels or fine dining establishments.

Preferred

• Proven track record of elevating dining concepts and achieving financial success.

• Strong leadership and interpersonal skills, with the ability to inspire diverse teams.

• Exceptional knowledge of wine programs, mixology, and global culinary trends.

• Proficiency in financial management, budgeting, and forecasting.

• Outstanding communication, negotiation, and organizational skills.

• Knowledge of luxury hospitality service standards (Forbes Five-Star, Michelin Guide, etc.).

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What We Offer

• Competitive salary and performance-based incentives.

• Opportunities for career growth within ROKI’s esteemed luxury portfolio.

• Exposure to world-class culinary talent and prestigious guest experiences.

• Comprehensive benefits package, including healthcare and professional development programs.

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About ROKI

ROKI Collection is the epitome of luxury, blending timeless elegance with modern sophistication. Featuring two exceptional dining destinations – The Terrace, an upscale casual venue offering refined all-day dining, and Essence, a sanctuary for elevated fine dining experiences – ROKI sets new benchmarks for culinary excellence. Join us and be part of a team dedicated to redefining luxury hospitality.

Roki Collection Limited

Company Overview