Producers are at the heart of Phantom. Shapeshifters in the truest sense, our Production team have ownership over their wide array of projects from beginning to end, and work in close direct collaboration with our incredible team and clients.

We’re on the hunt for a multi-talented Senior Producer with a penchant for digital and interactive experiences, who loves bringing boundary-pushing projects to life.

Who we are

Phantom is a digitally-led creative agency, headquartered in London, where two things are valued above all else: curiosity and craft.

Started by four people in 2013, we’ve grown into a company 100+ Phantoms strong, with locations spanning across two hemispheres (our other studio in Auckland). Our clients choose us because of the collaboration, innovation and creativity we all bring to each project. We choose our clients because they’re brands we love to work with, who in turn inspire us to make work we love.

We work on everything from large scale ad campaigns to creating digital experience and developing long lasting products. If you’re somebody who enjoys a new challenge each day and are looking to create the best work of your career, Phantom is your place.

Who you are

You are proud of your work and excited to share it with clients, but you also have the confidence to manage their expectations.

You are communicative and approachable for both our teams and our clients.

You’ll ensure Phantom continues making high-quality, highly creative and technical work. You are knowledgeable, responsive and bring out the best in those around you. You think big and always know when to look at the smaller details.

Why we need you

Phantom has an exciting history of groundbreaking innovative creative work, both within our background of digital, and outside of it.

Our producers are skilful at managing conflicting demands and trusted by everyone. They’re also creative and proactive, great at leading brainstorms and capable of finding new ways to exceed the expectations of colleagues and clients. They help us deliver work on time and within budget, ensuring we always have the up to date project data on their jobs and contributing to the casting discussions.

We have a team of exceptionally talented producers who can turn their hand to a wide range of project types. As we have continued to shapeshift, our work evolves to include a huge variety of projects including everything from creative approaches to digital storytelling, right through to exploring and pioneering new technologies. This is where you come in!

We work incredibly closely with our clients, to the point where it's even a little weird calling them ‘clients'. We have a no-bullshit policy, meaning we have a completely transparent and honest relationship with them that fosters mutual feedback. We see you being in charge of day to day contact and delivery for our clients while being our studio team's best friend while working on projects together.

Your focus areas

Project Management

Work directly and communicate regularly with clients, partners and stakeholders.

Deliver projects within timeline and budget to the best possible result.

Handle multiple projects and manage conflicting demands.

Produce project plans, manage workload and keep production on-track.

Create and collaborate on project documentation.

Translate client briefings to full written briefs and project specifications.

Actively lead and/or participate in team brainstorms on both internal and external briefs.

Upkeep familiarity with production tools and related processes.

Demonstrate excellent communication with clients, designers & developers.

Follow industry guidelines to produce work to best practice.

Provide clear rationale and supporting data to justify recommendations.

Think both small and big picture (sometimes both at the same time). This means understanding the client's overall long-term challenges as well as the immediate ones.

When necessary, think operationally and do everything in your power to ensure we deliver.

Day to day management of the studio.

Guard Phantom’s processes both internally and client side. Adapt and improve these wherever necessary.

Be incredible at sharing results and successes with both the team and client.

Have a watchful eye over workflow, ensure it is both up to date and is utilising our resources in the best possible way.

Account Management

Make sure our clients stay in love with us. Maintain the open and colleague-like relationship we already have and find new ways for them to love us even more.

Have regular and frequent meetings with all client contacts.

Ensure all actions are followed up efficiently.

Invoice in a timely manner.

Keep a living record of finances.

Problem solving and managing any issues through positive outcome.

Work with your Client Partnerships Team and Production Director to assess opportunities for new briefs received (where can we make our work bigger and better) and to understand future opportunities beyond the current project.

Team Leadership

Ensure the whole Phantom team loves and trusts you. Listen to their pain points and work internally and with the client to improve them.

Corral your internal teams with positivity! Ensure client meetings run smoothly by bringing energy to the table, and encouraging your fellow team members.

Run frequent team meetings to capture any red flags or issues ahead of time.

Escalate any issues of concern in a timely manner.

Your credentials

Plenty of interactive and digital experience, including the end-to-end delivery of different scale digital experiences, campaigns, creative technology and/or experiential pieces.

Proven success working directly with creative, strategic and technical teams.

Examples of past successful work.

Experience across agency or in house marketing environments.

At least 5 years experience in a digital / interactive PM or Producer role.

Your abilities

Collaborative.

Transparent & honest.

Endless initiative.

Overly communicative.

Excited about our projects (and life in general).

Fun to work with and be around.

Assertive where needed.

Motivated by achieving amazing results.

Incredible project and people management skills.

Excellent written and spoken English.

Strong leadership skills.

Fantastic resource and workflow management.

Ability to translate client briefs into requirements for the team.

Knowledge of industry tools.

Excellent documentation.

Great communication with clients as well as technical and creative team members.

Ability to stay calm and prioritise in times of tight deadlines.

Bonus points

Basic knowledge of understanding coding languages

Great eye for design

Speaking another language never hurts

A (not so) secret passion for improving processes

A love for developing new relationships and business opportunities

Knowledge of Google Analytics and other Google tools

Experience working with our existing clients

This role may include other duties and responsibilities from time to time and may be subject to review and amends to reflect any changing needs of the business.

How you’ll work

Your role will report into a Lead Producer within the Production Department. This is a full time, permanent role.

Inclusivity at Phantom

We are an equal opportunity employer and believe our environment, ideas and work can only be it’s best if our team is representative of all the incredible diversity of thought that exists in the world around us.

All Phantoms are welcomed to our team without regard to ethnicity, religion, national origin, age, disability, sexual orientation or gender identity.

Life at Phantom

Our beautiful Farringdon home is a creative haven offering areas such as a library, event space and several tech-laden meeting rooms to work in. We invest in state of the art equipment as standard and have games consoles, 3D printers, reference books, VR equipment and art supplies for you to use as you please. We also have a mini gym with a treadmill and Peloton bike, plus showers for when you’re exercised out.

Our kitchen is kept fully stocked with snacks, beverages and great fresh coffee. Our bar, The Haunt, never runs dry. Food is on us throughout the week, with some days breakfast offerings and other days lunch from local restaurants delivered straight to the studio. On Fridays, once the week has wrapped up, everyone is invited to The Haunt to catch up over complimentary drinks and pizza.

Personal development is really important to us and we encourage regular career progression conversations for your success at Phantom.

Benefits

Keeping you happy and healthy, your Phantom package includes a range of perks and benefits for both inside and outside the studio.

Secure pension scheme provided by Aviva.

Private physical and mental health insurance with Vitality. Plus, additional discounted deals on gym memberships, Apple watches, Amazon Prime, cinema tickets and more through your plan.

Hybrid working, flexible working hours and the opportunity for work from home.

Generous annual leave allowance.

Bonus annual leave days once you’ve been a part of the Pham for 1 year, you’ll receive a bonus annual leave day each year until you hit 30 days. Just a little thanks for being such an important part of our team!

Enhanced parental leave.

Allocated training budget for every Phantom with continued opportunities for growth and upskilling.

Our brand is our playground - we’re known for dropping collections featuring our very own Phantom that you’ll be able to contribute to and pick from for free.

Cyclescheme to save you 25-39% purchasing a bike and accessories.

A dog-friendly workplace for your chill canine companion.

Phantom is known for hosting some killer parties and events. Some are for our Pham exclusively (like at Christmas time), or within our industry. Others are in honour of milestones like our anniversary, where we invite our friends, families and collaborators and celebrate another amazing year. Check out Phantom's 8th birthday party here.

End of year bonus at the discretion of Phantom, based on both personal and company performance.

One last note

Credentials are one thing, but talent is another. If you feel this role is for you without meeting every requirement listed, we’d still love to hear from you.

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