BC Invest boosts communication and employee engagement with Employment Hero

About BC Invest

BC Invest is a fast-growing diversified financial services group and non-bank mortgage lender, offering a combination of personal and financial services, including mortgage lending and asset management services.

The Company specialises in domestic mortgages to Australian resident borrowers for properties in Australia and in non-resident mortgages for properties in Australia and the UK. It currently provides Australian mortgages to over 8,000 resident and non-resident borrowers. In 2023, the Company expanded with the acquisition of Mortgageport, a non-bank lender and mortgage manager with a rich history in Australia, which since its founding in 1998 has provided home loans worth A$4.5 billion to over 15,000 customers. Mortgageport’s long-term success is its customer-centric approach and its focus on providing home loans to high-quality borrowers.

Since incorporation in 2015, BC Invest has grown to around 180 staff in 11 offices operating across Australia, United Kingdom, Hong Kong SAR, Singapore, Malaysia, Philippines, Greater China and Vietnam. In Australia, BC Invest has two offices, Sydney and Melbourne.

We spoke with Simone Ngam, HR Manager at BC Invest, about their experience with Employment Hero and how it has supported them thus far.

The challenge…

Given extensive employee mobility within the organization and the presence of multiple global offices, maintaining Group-wide consistent, transparent and two-way HR related communications posed a significant challenge. The reliance on paper-based processes for goal setting and performance reviews added a manual and labor-intensive aspect to operations. Employees also had no real time visibility over their performance or the achievements and milestones of the Group.

To resolve these problems, BC Invest decided to digitalise their HR processes by implementing Employment Hero.

Solutions…

A central source of truth

With Employment Hero being one central database, allowing real time updates to be automatically synchronised across the platform, Simone’s team are working smarter, not harder.

Communicating updates became easier, and she can now provide full transparency on any people movements across the business — “regardless of whether there’s a new joiner or leaver, or internal movement within the company, with a click of a button it’s announced in Employment Hero and everyone is aware of it. The platform also features a real-time organizational chart that is accessible to everyone, significantly enhancing the overall employee experience.”

Employees love how it helps them reach their goals

By transitioning from paper-based processes to a cloud-based platform, employees at BC Invest are now able to document all their goals and performance reviews digitally. The structured, built-in feedback features like 1:1s, OKRs, and more in our performance management software provides them with a solid development framework.

More importantly, ‌employees approve of the changes too. As mentioned by Simone, “They can check it out any time, anywhere they want — it’s very straightforward and clear cut, and employees love it.” 

Engagement, on a global scale

In a global company like BC Invest, it’s easy for great work to go unnoticed. However, Simone recognises how important it is to lift the energy of the workplace with peer-to-peer recognition — and she’s thrilled that the Employment Hero platform empowers everyone in the company to do so.

“BC Invest has a global presence with offices scattered worldwide. The Shoutouts feature enables employees to express appreciation and recognize their colleagues’ exceptional efforts, irrespective of their geographical locations.” 

Simone also finds the Custom Survey function particularly valuable in providing her team with insightful data. It enables them to keep a pulse on the company by doing regular check-ins. “We use the survey function to carry out employee engagement surveys — it helps us gather feedback, identify gaps and areas of improvement, as well highlight our wins. This valuable information empowers us to enhance employee retention strategies.”

An investment that empowers the People & Culture team

For Simone, Employment Hero has proven to be the right choice for the organisation. “The system is now fully functioning, providing managers with a comprehensive overview of personnel, timing, and ongoing activities at the mere click of a button. This enables us to identify gaps, understand the business’s talent requirements, and strategize on enhancing employee engagement to ensure talent retention within the organization.” 

But more than just providing visibility to managers, the platform enables them to make more strategic decisions when it comes to people management, thanks to having an overview of employee satisfaction levels across the business. “Employment Hero gives us a clearer picture of where we are in terms of our rating, and how we can do better moving forward.” 

BC Invest is ready to continue growing with Employment Hero

Now that they’ve got the HR tools they needed, BC Invest is able to focus their time and effort on more strategic initiatives for their business, and in particular, further improve their employee retention strategies. With Employment Hero as their trusted partner, they can now work easier and more effectively.

If you’d like to learn more about how Employment Hero can help transform your organisation, speak to one of our business specialists today.

BC Invest also won the People Award at our 2023 Transformation Awards. The Transformation Awards were established to recognise the inspiring achievements of our customers from around the world. These annual awards are a great way to showcase and recognise the remarkable efforts of our customers, applauding businesses who’ve transformed their overall employee experience, scaled their business or increased community impact using Employment Hero.

Want to get involved in the 2024 Transformation Awards? Keep an eye out on upcoming editions of the customer newsletter, or learn more here.

In addition, take a look at our return on investment (ROI) report to find out how much time and money you can save with Employment Hero.