At a glance
Explore this case study if:
- You provide payroll services to your clients
- Your clients are in need of effective payroll software
- You’re on the search for cost-effective partners to support your business
About Payroll Consult
Payroll Consult is a consultancy set up by Karyn Campbell to support New Zealand businesses with all elements of their payroll. Based in Wellington, Payroll Consult works with a range of clients, supporting them in finding effective payroll software, understanding legal compliance, training their team and providing advice when required.
We’re proud to list Payroll Consult as one of our partners at Employment Hero Payroll, introducing their clients to the benefits of our software. Karyn and her company have been using the platform regularly to support clients in setting up their own version of Employment Hero Payroll.
At the moment, Karyn Campbell has five of her clients using the platform. These businesses range from around eight employees to around 30, so their requirements vary quite considerably. We spoke to Karyn about why she chose to partner with Employment Hero Payroll and how it’s supporting her client work.
The challenge…
Payroll Consult frequently works with clients where payroll isn’t done by a huge team, or by an experienced payroll consultant. For many of those clients, payroll is an additional task that is difficult to fit into an already-busy schedule. As Karyn describes:
“They might have somebody in the team where payroll is something they’re having to do as an extra. They don’t have in-depth payroll knowledge and need some support around understanding how things should be set up and how payments should be made.”
That’s where Payroll Consult can support their clients, advising them on best practices and coming up with solutions that can save the team important time. For many of those clients, bringing in payroll software can be the perfect solution, which is why Karyn teamed up with Employment Hero. She says,
“I needed to find something that I could offer clients to give them peace of mind. The system they’re using should do the work for them and give them the results they need.”
As a partner, Payroll Consult introduces clients to Employment Hero Payroll, getting them set up on the platform and providing ongoing support when required.
Solutions…
A flexible fit
Payroll Consult has a range of different clients in a variety of industries. When searching for the right payroll software to partner with, Karyn knew that it had to be able to work for all types of businesses.
“I was looking for a system that would be adaptable and flexible to different employment situations. I found that with Employment Hero. They’ve got lots of options when you’re setting up that allows you to customise the platform for that particular business.”
As well as offering a flexible fit for any business, Employment Hero Payroll’s automated features were a big draw for Karyn. With automated IRD reporting, leave calculations and much more, Employment Hero Payroll is designed to replace a lot of classic manual tasks that would’ve required a calculator and a sizable Excel spreadsheet. Karyn says,
“When it comes to payroll, there’s always the chance of human error, especially if you are manually entering details. If you have something built into the system that can automate parts of the process, then it cuts out those chances of getting it wrong.”
Clarity around the tricky issues
Payroll can be a complicated business, particularly when it comes to compliance with the Holidays Act. It was top of mind for Karyn when she was looking for a software partner.
“As a payroll specialist, it’s really important that compliance is a top priority in the list of software features. I would often find when doing audits that aspects like annual leave management were not being done correctly. Employment Hero has features to help with that.”
Here at Employment Hero, we are always across the latest legal developments, from changes to the Holidays Act to minimum wage updates. We’ve also built a platform that can show you how exactly decisions are made, as Karyn describes.
“I do have some clients whose payroll isn’t necessarily managed by someone who is specialised. For them, seeing how things are calculated in Employment Hero can make things clearer. It’s definitely helpful and keeps things transparent.”
Great value for money
Adding an additional service for your clients can be a big step, especially when it requires some financial input to get started. For Karyn, her choice of payroll software didn’t just have to be great for her clients, it had to work for her as well. As she says,
“Partnership pricing was a big thing for me. It had to be a good price point, allowing me to offer a service in supporting businesses with getting payroll right, but also needed to be financially viable for my business. So Employment Hero Payroll’s pricing point made choosing them a no-brainer.”
She’s also found that for that price point, she’s benefitted from more than just the software. Here at Employment Hero Payroll, we’re proud to support our partners with additional marketing support and much more. For Karyn, that’s been a great bonus.
“I feel like I’ve definitely been supported in reaching my growth goals.”
When bringing in new software, things won’t always go to plan either. Employment Hero’s support team has been a real highlight for Karyn.
“The support that I get from Employment Hero Payroll is fantastic as they know their stuff. I’ve contacted other payroll support teams to ask questions in the past, and I found that a lot of them had knowledge on the software, but they didn’t actually have knowledge on payroll. With Employment Hero Payroll, the support team definitely understands legislation and payroll.”
Payroll Consult are supporting their clients with Employment Hero
It’s been fantastic to hear how Karyn and Payroll Consult have found the partnership with Employment Hero Payroll. Karyn puts it best herself, saying,
“I love being able to offer a solution that makes payroll painless for businesses. And because clients have got me for support, they’ve always got someone to ask if they have tricky questions.
“For me, I can be confident that I’m giving them a solution that’s got some great features and will work for them, both now and in future.”
As Employment Hero Payroll, we’re proud to be supporting Payroll Consult’s clients. If you’d like to learn more about how you can partner with Employment Hero as an outsourced payroll provider, speak to one of our team today.
