These Terms and Conditions govern the provision of the Managed Payroll Implementation Services by Employment Hero Pty Ltd or its Partners, and apply in conjunction with The Employment Hero Platform terms and conditions.
Terms and Conditions
|Methodology||Employment Hero’s set up services are based on the Customer following Employment Hero’s methodology that has been designed to ensure an effective and efficient set up. This methodology utilises configuration and procedures designed and based on the utilisation of templates. The methodology also requires the Customer to play a key role throughout the set up project and take on ownership of specific tasks – therefore it is essential that the resources provided by the Customer are appropriately skilled both in its business practices and data as well as being competent with computers and necessary software applications.|
|Managed Payroll Implementation Services||*Project management of the implementations process
*Set-up of Employment Hero Payroll Platform
*Set-up of company and employee data
|Implementation Services in scope||Managed Payroll implementation includes
(a) Creating pay categories, leave categories, allowance types, deduction types and cost centres .
(b) Setting up business settings such as ABA file(s), payroll schedules, employing entities, ATO settings
(c) Setting up employee data, including personal details, bank accounts, super funds, tax scales, etc .
(d) Setting up employee masterfile and standard pay records
|Implementation Services not in scope||
|Term||Up to 5 months (20 weeks) from signing the Client Services Agreement, subject to receiving complete data and scoping documents. See Time Frames and Scope and FAQ: What determines the duration of my implementation below for further details.|
|Standard Fee||Standard price is $100 AUD or $70 NZD per employee subject to a minimum of $1500 AUD or $850 NZD. EH reserves the right to bill for estimated or actual number of employees whichever is the greatest. Where the estimated number of employees is less than the actual number of employees, the difference will be billed per employee at the end of the service. The Fee is subject to applicable Promotions/Offers/Discounts that may apply and any assumptions (see Assumptions and exclusions below).
|Payment Terms||Payment of implementation fees will be raised via invoice with 14 day payment terms. Invoices are charged to the payment method on file on the invoice due date.
Please note that failure to make payment within the Payment Terms invalidates any/all discounts that may be offered. This is to ensure your place in our schedule and allows us to allocate resources to begin work.
|Assumptions and exclusions||
|EH Support Level Services and Partner Support responsibilities||
We require your data to be provided in the format of our CSV upload template (Required Format).For the avoidance of doubt, all Payroll engines export employee data in different formats. We assume that you will provide your employee data through an integration with Xero OR through the specific required format of our CSV upload template.
If the one-click install via Xero does not have the complete employee information required for the implementation, or if you cannot provide the data in the Required Format within 48 hours, it is recommended you purchase the Data Butler Pack add-on. Employment Hero requires you to take this add-on to save you hours of time manipulating employee data into the Required Format.
If a CSV upload is required a “Data Butler Pack” add-on must be purchased so our team can cleanse, scrub and map your data for an additional fee ($500 (capped at 3 hours of work)). Any additional hours thereafter will be charged at $125 per hour.
Timeframes and Scope
Payroll implementation project is 8-12 weeks from when we receive complete data and scoping documents.
The maximum scope of this project is 20 weeks from signing the Client Services Agreement
The implementation discount granted is based on achieving a “go-live” date within this time frame. A “go live” that goes beyond this 20 week period may incur an additional cost.
Go-live means you have signed off on your project, finalised a live payrun, processed payment and published payslip to all active employees, and lodged the payrun reporting to applicable government agency.
The standard price assumes launch and activation to your employees at one time. We do not offer a phased rollout.
What determines the number of accounts to be implemented?
One Employment Hero (HR) account can connect to only 1 payroll account. If you have multiple entities and more than 1 payroll account, you may need multiple Employment Hero (HR) accounts.
One Payroll account can connect to only 1 account for journal purpose (e.g. Xero, MYOB, Reckon). If you have multiple accounts on your accounting platform, you may need multiple Payroll accounts.
Please speak to your product specialist about how best to set this up for your organisation.
What determines the duration of my implementation?
*The number of customers in the implementations queue before you
*How quickly you provide us with your correct data
*Availability and responsiveness of primary contact person in your organisation. We require replies within 24-48 hours to keep the momentum of the project going and ensure all key milestones are met.
What happens if I don’t provide my data by the cut off date?
The recommended date for providing scoping docs and data is within 1-5 business days from signing up. Our implementations team will always endeavour to get your account up and running as quickly and accurately as possible. If your data has not been provided on time your estimated milestone delivery date may change.