Lead with purpose. Create impact that matters.
Lifeline Mid Coast is seeking a passionate and experienced Operations & Compliance Manager to lead our people, safety, and organisational excellence functions.
This is more than a management role, it’s an opportunity to shape a workplace where people feel supported, valued, and empowered, while ensuring the systems and frameworks behind the scenes are strong, compliant, and future-focused.
Every day, our work supports individuals in crisis and helps build a more resilient, suicide-safe community.
About the Role
You will report direct to the CEO, you will lead human resources, workplace health & safety, governance, and operational improvement across the organisation.
You will play a key role in:
- Building and sustaining a capable, engaged workforce and volunteer community
- Ensuring robust compliance with legislation and sector standards
- Strengthening systems, policies, and operational efficiency
- Supporting a positive, values-driven workplace culture
This is a dynamic and influential role suited to someone who thrives on both strategic leadership and hands-on delivery.
What You’ll Be Responsible For
People & Culture Leadership
- Lead the full employee lifecycle, including recruitment, development, performance, and retention
- Provide expert advice on employee relations, performance management, and workplace matters
- Foster a safe, inclusive, and values-led culture where staff and volunteers thrive
Workplace Health & Safety
- Oversee and continuously improve the WHS management system
- Manage workers compensation and return-to-work programs
- Ensure compliance with NSW WHS legislation and proactive safety practices
Governance & Compliance
- Maintain up-to-date policies, procedures, and management frameworks
- Support risk management and organisational compliance
- Work closely with Lifeline Australia to meet sector standards
Operations & Continuous Improvement
- Drive process improvements, efficiency, and system enhancements
- Support adoption of technology and innovation (including AI where appropriate)
- Lead initiatives that strengthen organisational capability and sustainability
Executive Support
- Provide high-level support to the CEO and Board
- Coordinate meetings, reporting, and governance processes
About You
You are a people-focused leader who combines strong HR expertise with operational insight and a genuine passion for making a difference.
You bring:
- A tertiary qualification in HR, Business, or a related field
- At least 4 years’ experience in a generalist HR role, including WHS and employee relations.
- Sound knowledge of the SCHADS & General Retail Awards, Fair Work Act, and NSW WHS legislation.
- Demonstrated practical application of WHS legislation in previous roles
- Experience managing workers compensation and return-to-work processes
- Strong communication, judgement, and relationship-building skills.
- Australian citizenship is required for this position
Highly regarded:
- Experience in not-for-profit, community, or health sectors
- WHS qualifications (Cert IV or equivalent)
- Experience with Employment Hero or HR systems
- Understanding of crisis support services or Lifeline’s work
- Proficiency with HR information systems (e.g., Employment Hero) and data analysis tools.
Why Join Lifeline Mid Coast?
At Lifeline Mid Coast, you’ll be part of an organisation where:
- Purpose drives everything we do
- People are treated with compassion, respect, and integrity
- Innovation and continuous improvement are encouraged
- Your work directly contributes to saving lives and strengthening communities
Our retail shops play a vital role in funding these services, making every part of our organisation connected to our mission.
Our Values
We live by:
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Compassion – caring deeply and acting to support others
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Integrity – being transparent and accountable
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Respect – valuing every individual
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Innovation – embracing better ways of working
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Flexibility – adapting to community needs
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Excellence – striving for quality and impact
Ready to make a meaningful impact?
If you are ready to bring your expertise, leadership, and heart to a role that truly matters, we would love to hear from you.
Apply now by submitting your resume and a cover letter outlining your suitability for the role to Patti Parsons: pparsons@lifelinemidcoast.org.au or Ph: 02 6581 2800.
