About Ormond College
Ormond College is home to a vibrant residential community of students and staff, committed to providing a warm, welcoming and supportive environment where students can thrive academically, socially and personally. Located beside the University of Melbourne, Ormond offers a dynamic collegiate experience grounded in community, wellbeing and personal growth.
The Role
We are seeking reliable, professional and community-minded Residential Services Duty Managers to join our Residential Services team. Reporting to the Residential & Events Manager, this role is responsible for maintaining a safe and supportive environment for residents while overseeing the security and day-to-day operations of the College during evenings and weekends.
As the primary on-site contact outside standard business hours, you will play an important role in supporting student wellbeing, responding to incidents and emergencies, managing front office operations, and ensuring residents and visitors receive a positive and professional experience.
This is a sole-charge position that requires sound judgement, initiative and the ability to remain calm under pressure. Shifts are generally 7:00am – 3:00pm, or 3:00pm – 11:00pm. Weekend and weekday availability is essential.
Key Responsibilities
• Maintaining the safety and security of College buildings and residents.
• Responding to emergencies, incidents, wellbeing concerns and resident requests.
• Conducting regular security walks across campus.
• Managing front office operations during evenings and weekends.
• Welcoming and assisting residents, visitors and academic guests.
• Supporting College events, functions and student activities.
• Preparing daily reports, incident reports and maintaining accurate records.
• Issuing and managing keys and electronic access cards.
• Liaising with security personnel and internal stakeholders.
• Ensuring confidentiality and professionalism in all interactions.
About You
You are a calm, approachable and confident professional who enjoys working with people and contributing to a positive community environment. You can work independently, make sound decisions under pressure, and deliver excellent customer service with warmth and professionalism.
Essential Criteria:
• Excellent verbal and written communication skills.
• Strong customer service and interpersonal skills.
• Ability to work independently and exercise sound judgement.
• Strong organisational and administrative skills.
• Professional and approachable manner.
• Confidence using Microsoft Office and learning new systems.
• Commitment to maintaining a safe and inclusive community environment.
• Current Working with Children Check and Police Check (or willingness to obtain).
• Full working rights in Australia.
Desirable:
• Experience working in a residential college, accommodation, hospitality or similar environment.
• Familiarity with security or access control systems.
• First Aid, Mental Health First Aid, RSA or Risk Management qualifications.
Why Join Us?
• Be part of a supportive and values-driven community.
• Work within a unique collegiate environment at the University of Melbourne.
• Play a meaningful role in supporting student wellbeing and community safety.
How to Apply
If you are excited to contribute to the Ormond College community, please submit your resume and cover letter. Applications close on Sunday 7th June.
We value diversity and welcome applicants from all backgrounds. When you apply, please share your pronouns. Our hiring decisions are based on your experience, skills, and your potential contributions to Ormond College and our community.
We are committed to providing a fair and inclusive interview process and will make reasonable adjustments as needed. Please inform us if you have any specific needs to ensure your full participation.
