About the role
As an ICT Support, working with our valued education clients, you will:
- Implement, maintain, support and troubleshoot IT Infrastructure, including servers, network infrastructure and cloud platforms.
- Perform regular maintenance, troubleshooting and enhancement on the systems infrastructure for customers.
- Contribute to technical projects utilising a wide variety of leading enterprise grade technologies.
- Work within a team to support broad and varied systems from leading vendors.
- Liaise with the customers on a regular basis, including issue resolutions.
- Grow to become a Systems and Infrastructure specialist.
Why NetStrategy?
A core tenant of NetStrategy’s long history of successful school partnerships is our understanding that technology is not the core business of a school, nor should it be. NetStrategy differs from other providers in the following way:
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Education Focused: NetStrategy is the only wholly education focused provider in the Australian market.
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Beyond IT support: As well as offering IT support services, NetStrategy provides specialised consulting and cybersecurity capability to our education clients.
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Location: Our support and operations teams are comprised of specialist staff located within Australia.
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Flexibility: NetStrategy understand the efficiencies gained by schools utilising our specialised staff, tools and services. While operating with a remote first approach, our staff are available to attend onsite when needed to support the school.
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Track Record: NetStrategy has over 35 years’ experience supporting the Australian K-12 education sector and is trusted by approximately 400 schools nationally.
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Collaborative Approach: NetStrategy believe in a truly collaborative approach, where we work alongside your IT team to ensure the best outcomes for your school while also upskilling of your team along the way.
Our Values:
- Own It
- Go Further
- Lift Others
- Stay Grounded
More than just a role, NetStrategy will provide you with a career path and the satisfaction of knowing you are helping the lives of the next generations.
Skills and Experience:
The successful applicant will demonstrate the following skills:
- Problem solver: you are energised by tackling complex problems
- Process improvement champion: You are always looking to see how things can be done better and make it happen.
- An ability to establish rapport, maintain, and build relationships with team members, clients including management level
- Known for getting stuff done: You have the ability to excel under pressure and have proven track record of demonstrated results
- A collaboration champion: champion collaboration and build the expertise, capabilities, and engagement of team members
- A knowledge junkie that does stuff with it: You have the hunger for detail and effectiveness and finding new ways to do things excites you
- At least 1 years experience with a systems and/or Network infrastructure background
To join the NetStrategy team you need the following characteristics:
- Ability to adjust priorities and tasks based on customer needs and management direction.
- Manage time effectively, meet deadlines and achieve established goals and objectives
- Maintain knowledge of technologies and seeks out personal training to develop skills.
Core systems and technologies that you will be responsible for include:
- Microsoft Exchange/M365
- VMware/Hyper-V
- Azure/AWS
- Extreme Networks, Juniper MIST and HPE Aruba Switching/Wi-Fi/NAC
- Veeam/Barracuda backup technologies
- Maintain knowledge of technologies and seeks out personal training to develop skills.
- Sophos/Palo Alto/Fortigate/Barracuda Firewalls
- Barracuda Email Protection
- HPE/Dell/NetApp/Nutanix Servers and Storage/SAN
Experience with MacOS, JAMF and CCNA/CCNP/JNCP/ACMP certifications, or equivalent, will also be well regarded
Note: NetStrategy is not in a position to offer visa sponsorship. Applications open to those with full Australian Work Rights. Only shortlisted candidates will be contacted. No recruiters please.
