LOCATION: Arundel, QLD
About Us:
FIT Merchandising is a specialised sales solutions and merchandising company, providing support within Bunnings and the Independent Hardware Industry across Australia and New Zealand. Our friendly, supportive team culture embodies our core values and principles, representing who we are in the marketplace – our beliefs, our thinking, and the way we operate. These values and principles shape our interactions with our customers, clients and each other.
* Commitment – We are committed to our standards, culture, suppliers, and fellow team members.
* Authenticity – We act and communicate honestly and with integrity with fellow team members, suppliers, and key stakeholders.
* Growth – We achieve best practice standards to create a positive environment which fulfils the needs of the business, suppliers, community, and team
About your new role:
This is a fantastic opportunity to join the FIT Team as our new Operations Delivery Manager. Reporting into our GM, this role is the conduit between our many amazing Clients and our Senior Relationship Client Service Managers | State Managers | Field Merchandisers. This role is pivotal in ensuring the operational needs of everyone involved are delivered. If you are experienced in our world, outcome focussed, self-motivated and have a passion for leading people and growing client relationships, we want to hear from you!
Here are some of the areas you will be involved in:
• Day-to-day management of the operations team members including delegation of Client tasks
• Develop & execute strategies to enhance the Client experience and strengthen our ability internally to consistently deliver
• Ensuring all Client communications are delivered to the wider Field Merchandising team and any necessary feedback is delivered to Clients within agreed timeframes
• Delegate and deliver all necessary compliance tasks on behalf of Clients, i.e. SSAs, Top stock, Gap Check, Missing Range, POMMS, ASR, Min/Max review etc
• Conduct regular reviews of Clients with SCSM’s & SM’s and develop action plans to support / cover upcoming activities
• Undertake field visits with Clients as required
• Drive Merchandiser buy-in by coordinating promotional/incentive offers with SCSM’s & SM’s
• Distribute product knowledge and training to the field through varied platforms, measure progress and report back to Clients with results and ROI
• Develop activities, drives, incentives and agreed targets in conjunction with Clients to ensure opportunities are maximised through field operations
• Report back to Clients on all in store activations/objectives/ projects showing results and ROI
• Complete monthly reporting on Operations Objectives and Deliverables to GM
• Ensure operations budgets are within set limits in relation to resources and expenditure
• Oversee cost analysis on supplier activity
• Oversee and be accountable for the successful implementation of new Clients
• Provide coaching/training and mentoring to the Operations Team
• Keep people interested and accountable through measurable and achievable stretch targets and adopt real time praise
• Maintain a high level of customer satisfaction, and insist this of every team member
• Ensure an excellent customer service delivery process, focused on continual improvement and total customer satisfaction
• Clear, regular and transparent communications with senior management
• Ensure our call cycles reflect our award, WH&S and wellness obligations
• Travel from time to time as required
About You:
• 3+ years experience in a similar role
• Retail/Hardware industry experience desirable (Bunnings experience advantageous)
• Excellent interpersonal and relationship building skills
• Clear and concise verbal and written communicator
• Successful experience managing projects, incl. overcoming obstacles to deliver everyone’s expectations
• Strong problem-solving, negotiation and decision-making skills
• Experience in successfully managing up and having courageous conversations
• Proven ability to work well under pressure, meet tight deadlines and deliver on promises
• Strong people leader with experience in performance improvement/management
• High proficiency in Microsoft Office Suite and CRM software
• Experience in balancing supplier value add with a commercial mindset
• Proactive and solutions-focused with experience in using and maximising data insights to make informed decisions
• Mentor and support a growth mindset within a team or 1:1
• Full Current Driver’s Licence
Perks/Benefits:
• Be part of a Fun, Dynamic and Supportive team!
• Training & Career Development Opportunities
• Onsite cafe and free parking
• Generous discounts available via our employee portal (Gift cards, Cinema vouchers + more!)
Interested?
We hope so! To apply, please submit your application using the button below. Don’t delay, apply today!
For more information about us, please visit our website: www.fitmerch.com.au or our Facebook and LinkedIn Pages: Fit Merchandising.
