About DORSETT
Are you the type of person who turns a simple “hello” into an unforgettable first impression? Do you have a knack for leading a team with energy and enthusiasm, all while delivering fantastic guest service? If you’re ready to make magic happen and elevate your career, we want YOU at Dorsett Melbourne!
Dorsett Melbourne is located in the West Side Place development precinct within Melbourne CBD. The hotel consists of 316 guestrooms and suites. It also features a wide range of dedicated amenities such as pool, jacuzzi pool, gymnasium, restaurant, Club Lounge, Lobby bar, meeting rooms and relaxation area.
Dorsett expansion continues, with Dorsett Gold Coast opening in 2021, followed by Melbourne in April 2023, with Brisbane and Perth to come. Joining over 50 other Dorsett Hospitality International properties across 25 major cities.
Dorsett Hospitality International is one of Asia’s fastest-growing hotel groups. Since the group’s establishment in Hong Kong in January 2007, Dorsett has grown by leaps and bounds with hotels across China, Malaysia, Singapore, Japan, Australia, the United Kingdom, and Continental Europe; more properties are planned in the development pipeline.
Why DORSETT
- Access to 50% off our hotels globally and 30% at our Australian Restaurants
- Great central location Melbourne CBD with public transport at our doorstep
- Professional development
- Friendly, supportive and close knit team
- Staff meal provided each shift
- Competitive salary/Award rates
- Excellent benefits including Birthday Leave, use of our wellness facilities & EAP access
About the Role
We’re looking for a confident and people-focused Rooms Division Manager or Front Office Manager to oversee our front office team and ensure every guest experience is smooth, welcoming, and memorable. This role is ideal for someone who enjoys leading a team, thrives in a fast-paced hotel environment, and understands that great service starts with a smile.
Your role and responsibilities include:
- Setting the tone at the Front Office and being a welcoming, confident presence
- Leading and inspiring the front office team to deliver warm, memorable service
- Taking initiative in daily operations to ensure arrivals, departures, and processes run smoothly
- Supporting Guest Relations and Club Lounge operations
- Stepping in on the floor when needed, from check-ins to valet services
- Handling guest feedback with professionalism, care, and integrity
- Working closely with Housekeeping and Engineering to keep guest experiences seamless
- Driving innovation in service delivery, upselling opportunities, and team processes
- Championing the hotel’s values, service standards, and loyalty program
What you will bring:
- A natural ability to communicate with guests and team members
- Strong attention to detail and a problem-solving mindset
- Confidence leading teams in a fast-paced hotel environment
- Experience with rostering, budgeting, and cost control
- Knowledge of Opera PMS (preferred)
- An understanding of revenue management and financial data
- A polished, professional presentation and flexible availability
- A positive attitude and willingness to roll up your sleeves
Diversity
We value diversity and aim to build an inclusive environment that champions, embraces and respects differences. We support and encourage applications from Aboriginal and Torres Strait Islander people, and people of all abilities, cultures, sexual orientation, and genders.
We’d love to meet you
If you love hospitality, teamwork, and making guests feel right at home, this role is for you and we encourage you to apply now. Please submit your resume and a short cover letter telling us why you would be the perfect fit!
