- Make a real difference to families facing childhood cancer
- Permanent part-time position (22.5 hours / 3 days per week)
- Onsite role based in our Surry Hills office
- Entry level opportunity to join one of Australia’s most respected national charities
- Benefits include not-for-profit salary packaging, 5 days additional leave and discounts
About Redkite:
When a child is diagnosed with cancer, it affects the whole family. In the daunting and unpredictable experience that follows diagnosis, a child needs as much stability and support from their family as possible. Redkite is a lifeline for families, providing real emotional, financial and practical support. Because holding it together when your child’s life is in question can feel impossible.
The role:
We are seeking a part-time Supporter Relations Officer to provide exceptional donor care for Redkite supporters, by ensuring donations are processed accurately and in a timely manner and donor queries are resolved as quickly as possible.
This role will be responsible for supporting donors across both inbound and outbound communications, including phone, email, SMS and mail, and ensuring records are accurate, secure and up to date. You will also contribute to donor stewardship activities and support the retention of donors through personalised engagement.
About you:
The successful candidate must be able to demonstrate the following skills & experience:
- Demonstrated high attention to detail and accuracy in data entry skills.
- Experience in office administration and / or data entry work.
- Intermediate computer skills, including Microsoft Excel
- Experience in CRM usage, preferably in Salesforce
- Ability to work autonomously and as a collaborative team member of a high performing team.
Desirable:
- Excellent analytical and problem-solving skills
- Can-do attitude with excellent communication and negotiation skills.
- Supreme organisation skills and proactive approach to tasks.
- Ability to prioritise a variety of tasks to meet competing deadlines in a professional and confident manner
Why join Redkite?
- Meaningful work – Make a real difference in the lives of children with cancer and their families.
- Collaborative and supportive team – Work alongside passionate professionals dedicated to a deeply meaningful cause.
- Opportunities for growth – Develop your skills and career in a dynamic and purpose-driven organisation.
- Salary Package – Reduce your taxable income and increase your take-home pay
To apply:
If you’re keen to join a compassionate and collaborative team making a real difference, apply now. Submit your resume and attach a cover letter.
We’ll be checking applications as they come in, so don’t delay.
You must have the right to live and work in Australia to apply for this job.
Applicants from culturally and linguistically diverse backgrounds or who identify as Aboriginal or Torres Strait Islander are warmly encouraged to apply.
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Redkite is committed to child safety. We follow clear and transparent recruitment practices which include; references, interviews, psychometric testing and Working with Children & National Police Checks relevant to the state in which staff will be employed. At every stage of the recruitment process we undertake thorough screening to ensure that anyone that joins the team aligns with our values and our commitment to child safety.
Redkite acknowledges the Traditional Owners of the land throughout Australia, and their connections to land, waters and community. We acknowledge their stories, traditions and living cultures, and we pay our respect to Elders past and present.
Redkite is committed to ongoing learning about the individual needs of our families. We strive to create a respectful and inclusive space for people of all cultures and identities.
Please note that only short-listed candidates will be contacted.
