Case Coordinator (TCP Key Worker/Team Leader)
- Amicus Community Services
- Located in Bendigo
- Fixed Term (12-month contract)
- Flexible Work Options Available
- Full-time
Would You Like to Make a Difference?
Amicus Community Services is a not-for-profit organisation making a meaningful difference in the Bendigo community. For over 35 years, we have been a leading disability agency, dedicated to supporting people living with disability and vulnerable youth. Our passionate team is committed to empowering individuals, fostering inclusion, and helping people live fulfilling, independent lives.
We are continually growing and currently have an exciting opportunity for a Case Coordinator (TCP Key Worker/Team Leader) to join our Children’s Services team.
Position Purpose:
The Targeted Care Packages (TCP) Key Worker/Team Leader is responsible for delivering Targeted Care Packages to young people and families who are at risk of entering the out of home care system. Through delivering the Targeted Care Packages you will work towards the outlined goals of the package and assist the young people you are working with to achieve positive outcomes. Amicus Key Workers will also be responsible for the management and supervision of Community Support Workers who work in their teams.
Role Requirements:
- Active engagement of vulnerable children, youth and families. Delivering a range of interventions to improve their outcomes, using culturally safe and therapeutic approaches.
- Ability to undertake complex casework with families and children who have experienced trauma and may present with challenging behaviours.
- A good understanding of the impact of trauma, child safe standards and experience in applying relevant theoretical approaches to deliver positive outcomes.
- Skills in case management, including developing community connections, as well as maintain and manage up to date and accurate client records, case files and documentation.
- Provide direct support, supervision, management and rostering to a team of Community Support Workers.
- A genuine passion for working with vulnerable children, youth and families.
- Ability to work flexibly in line with participant needs for afterhours support, including a rotating on-call phone roster.
Key Selection Criteria:
- Leadership skills with a demonstrated ability to coordinate a team, provide guidance, supervision and direction to staff.
- Experience in case management, counselling or coordinating supports for individuals.
- Excellent written and verbal communication skills, ability to engage with diverse stakeholders.
- The ability to work collaboratively within a team, fostering a positive and supportive work environment.
- Capacity to identify and resolve issues effectively, making sound judgments and decisions in challenging situations.
- Ability to prioritise tasks, manage time effectively and maintain a high level of organisation.
- Understanding of the TCP program’s goals, and the specific needs of children and families involved in the program.
- Awareness of relevant legislation, therapeutical frameworks, policies and procedures related to child protection and the placement of children in out-of-home care.
- Dedication to providing high-quality care and support to clients and their families.
- ICT literacy in using a range of relevant computer programs and systems including Salesforce, MS Office, Outlook and CRISSP (Client Relationship Information System for Service Providers).
You Will Need:
- Qualification in relevant Community Services business disciplines – Social Work, Psychology or relevant field.
- Minimum 1 year experience in child protection, family services, social work, or similar (desired).
- Current Victorian driver’s licence.
- Vehicle registration and car insurance.
- NDIS Worker Screening Check.
- Working with Children Check.
- Current First Aid and CPR certificate.
- NDIS Worker’s Orientation Module – ‘Quality Safety and You’.
- Nationally Coordinated Criminal History Check (National Police Check).
- International Criminal History Check (If relevant).
This position is paid under the SCHADS Award starting at Level 4.1 and paid at a level in line with experience. Salary Packaging of up to $15,900 available including meals and entertainment benefits.
Screening and interviews may commence prior to closing date.
Please note that we have advertised for a Case Coordinator position, however the internal job title is referred to as a TCP Key Worker/Team Leader.
For more information, please contact our People & Culture team through email pandc@amicus.org.au
Amicus is committed to child safety. We have zero tolerance of child abuse. Our vigorous recruitment and vetting practices are strictly adhered to during the application and interview process.
