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Customer Service Representative (Driver)

Logistics NSW • Wetherill Park, New South Wales 2164, Australia • Full-time

Description

Deliver Quality Cars. Represent Compass. Help Keep Customers Moving.

We’re looking for reliable, customer-focused drivers to join our team. You’ll deliver and collect vehicles, ensure they’re spotless, and create a great handover experience — all while helping customers get back on the road after an accident.

About Compass

Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.

We live our values every day:

Care & Passion – to deliver outstanding service the way we’d want to be treated

Courage – to be empowered and make informed decisions

Can Do – a proactive mindset focused on solving problems and improving

Trust – to be counted on to do the right thing in all relationships

Key Responsibilities

  • You’ll play an important role in delivering clean, well-prepared vehicles and creating a seamless experience for our customers. Your responsibilities will include:
  • Driving vehicles to and from customer locations using GPS and traffic apps
  • Handing over vehicles in a friendly, professional manner
  • Collecting vehicles and completing electronic forms via iPad
  • Cleaning and detailing vehicles inside and out within timeframes
  • Following all safety, traffic, and vehicle care protocols
  • Working with your branch team to support daily schedules and customer needs

What You’ll Bring

  • A current Australian driver’s licence
  • A strong focus on customer service — any industry experience welcome
  • Good communication, reliability, and team spirit
  • Physically fit and able to wash, clean, and move vehicles safely
  • Well-presented and professional in appearance
  • Confident using mobile devices or tablets for basic data entry
  • Previous driving or vehicle-handling experience is a bonus, not required

Why Join Compass

Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:

  • Career development – many of our team members have progressed into senior roles across the business
  • 12 weeks paid parental leave
  • Access to the Employee Assistance Program (EAP) – confidential support when you need it
  • Make a Difference Leave – one paid day per year to support a community cause
  • Learning and development days to support your growth
  • Free hire car days – take advantage of our fleet when going on holiday
  • Team-building events and activities to strengthen connection and culture
  • Exclusive discounts and offers through our business and HR partners

Ready to Apply?

Click Quick Apply and upload:

Your resume

A short cover letter telling us why this role suits you

We value diversity and encourage applications from people of all backgrounds.

Role Type

On-site • Permanent • Full-time • Entry Level

Company Overview

Our Vision is to be the most respected and trustworthy mobility solutions provider to a wide range of businesses and customers. We believe in creating a trusted and caring environment for each other, fostering an empowering experience that extends to every customer and partner we work with. At Compass, we offer a fast-paced, flexible environment that fosters growth and rewards dedication. We provide diverse career paths across our nationwide locations and offer exceptional opportunities for learning and development. Our focus on attracting and retaining talented individuals revolves around setting them up for success. This is why our people join us and why they stay as over half of our team have been with us for more than 6 years. Join us to embark on a career of meaningful work that will challenge you and where you can make a difference.
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