Lead Daily Operations. Support a High-Performing Team. Deliver Exceptional Service.
We’re looking for a hands-on, customer-focused Branch Manager to oversee the preparation, delivery, and collection of our vehicle fleet. You’ll lead a local team, ensure operational excellence, and play a key role in delivering exceptional service to our clients and referral partners.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
- Care & Passion – to deliver outstanding service the way we’d want to be treated
- Courage – to be empowered and make informed decisions
- Can Do – a proactive mindset focused on solving problems and improving
- Trust – to be counted on to do the right thing in all relationships
Key Responsibilities
You’ll manage branch operations, lead your team, and oversee day-to-day vehicle logistics and customer delivery, including:
- Coordinating the preparation, delivery, return, and maintenance of Compass vehicles
- Managing daily workflows and supporting your team’s performance
- Providing hands-on support to ensure vehicles are cleaned and ready for delivery
- Leading by example in customer service and issue resolution
- Completing branch reports and documentation accurately and on time
- Conducting vehicle inspections and ensuring all vehicles meet Compass standards
- Collaborating with the Senior Branch Manager to identify opportunities for improvement
- Ensuring safety, compliance, and cleanliness across the branch
What You’ll Bring
- 2+ years in a face-to-face customer service role
- Previous experience managing or leading a small team (preferred)
- Strong communication, logistics, and problem-solving skills
- High level of computer literacy and confidence using multiple systems
- Strong administration and time management ability
- Experience in the rental, fleet, or vehicle industry (advantageous)
- Understanding of logistics in the motor trade, smash repair, or dealerships (ideal but not essential)
- A current Australian driver’s licence
Why Join Compass
- This role includes incentives and a fully maintained company vehicle as part of the overall package.
- Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:
- Career development – many of our team members have progressed into senior roles across the business
- 12 weeks paid parental leave
- Access to the Employee Assistance Program (EAP) – confidential support when you need it
- Make a Difference Leave – one paid day per year to support a community cause
- Learning and development days to support your growth
- Free hire car days – take advantage of our fleet when going on holiday
- Team-building events and activities to strengthen connection and culture
- Exclusive discounts and offers through our business and HR partners
Ready to Apply?
Click Quick Apply and upload:
- Your resume
- A brief cover letter telling us why this role suits you
We value diversity and encourage applications from people of all backgrounds.
