Support Our Partners. Keep Customers Moving. Build a Career with Purpose.
Join a values-driven, high-performing team where no two days are the same. In this role, you’ll be the key contact supporting Compass partners and helping ensure customers stay mobile after a motor vehicle incident. If you thrive in a fast-paced environment, love problem-solving, and enjoy building strong working relationships, we want to hear from you.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
Care & Passion – treat others the way we want to be treated
Courage – be empowered and make informed decisions
Can Do – find solutions and drive continuous improvement
Trust – do the right thing in all relationships
With a strong team culture and a focus on fun, collaboration, and growth, we’re looking for dynamic, customer-focused individuals to join our expanding team.
Your Day-to-Day Responsibilities
- Partner Support
- Be the main contact for partner enquiries
- Provide timely support via phone and email
- Build strong working relationships
- Follow up on outstanding actions
- Escalate issues and coordinate resolutions
Process & Administration
- Manage and prioritise the shared inbox
- Keep accurate records in Salesforce
- Prepare monthly and ad hoc reports
- Attend meetings and provide updates
- Support system enhancements and testing
- Suggest simple process improvements
- Performance Support
- Monitor partner KPIs and flag issues
- Work collaboratively with internal teams
- Support consistent service delivery to partners and dealerships
What We Offer
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:
- Flexible working environment
- Career development – many of our team members have progressed into senior roles across the business
- 12 weeks paid parental leave
- Access to the Employee Assistance Program (EAP) – confidential support when you need it
- Make a Difference Leave – one paid day per year to support a community cause
- Learning and development days to support your growth
- Team-building events and activities to strengthen connection and culture
- Exclusive discounts and offers through our business and HR partners
- “Make a Difference Leave” – a day spent on local community projects
Ready to Apply?
Click Quick Apply and submit:
A cover letter explaining why you’re interested in this role
Your resume outlining relevant experience
We value diversity and welcome applicants from all backgrounds. Shortlisted candidates may be asked to complete a police check.
