Kickstart Your Career with a Business That Moves People Forward
Join a high-performing, values-driven team helping customers get back on the road after an accident. If you thrive in fast-paced environments and take pride in delivering a great customer experience, we want to hear from you.
About Compass
Since 2001, Compass has been the market leader in accident replacement vehicles. Our mission is simple: Reduce the Inconvenience for customers, clients, and each other. We achieve this through genuine care, teamwork, and a commitment to doing things better.
We live our values every day:
Care & Passion – treat others the way we want to be treated
Courage – be empowered and make informed decisions
Can Do – find solutions and drive continuous improvement
Trust – do the right thing in all relationships
With a strong team culture and a focus on fun, collaboration, and growth, we’re looking for dynamic, customer-focused individuals to join our expanding team.
Your Day-to-Day Responsibilities
- Lodge new claims via phone, email, or digital channels
- Make liability assessments and sound decisions
- Meet individual and team KPIs
- Handle customer objections and resolve escalations
- Ensure customers are supported throughout the process
- Maintain timely and accurate documentation
- Work cross-functionally to support successful outcomes
What You’ll Bring
- Proven customer service experience
- Strong phone presence and clear communication skills
- Ability to manage client issues (insurance, repair delays, policy matters, etc.)
- Confident in decision-making, problem solving, and documentation
- Experience in claims, credit hire, or insurance (preferred) What We Offer
Working at Compass means being part of a supportive team where your contribution is valued, and your development is supported. You’ll also enjoy a range of benefits, including:
- Flexible working environment
- Career development – many of our team members have progressed into senior roles across the business
- 12 weeks paid parental leave
- Access to the Employee Assistance Program (EAP) – confidential support when you need it
- Learning and development days to support your growth
- Team-building events and activities to strengthen connection and culture
- Exclusive discounts and offers through our business and HR partners
- “Make a Difference Leave” – a day spent on local community projects
Ready to Apply?
Click Quick Apply and submit:
A cover letter explaining why you’re interested in this role
Your resume outlining relevant experience
We value diversity and welcome applicants from all backgrounds.
Shortlisted candidates may be asked to complete a police check.
