Service Delivery Coordinator
Full Time
Community Services & Development
NSW
About Outlook Australia
Join a team dedicated to creating an inclusive society for all!
Outlook Australia is a leading for-purpose organisation committed to empowering people with disabilities and those experiencing disadvantage to participate fully in community life. We operate through two key divisions: our Community Services, which provide life-changing support, and our Social Enterprises, which create vital employment opportunities. By 2030, our goal is to be recognised as Australia’s exemplar for inclusion.
We are guided by our core values: Be Authentic, Own Your Actions, Achieve It Together, and be Better Every Day.
About the Role
As our Service Delivery Coordinator, you’ll be the operational backbone of our Community Services team. You will provide essential day-to-day coordination to ensure our CHSP & NDIS participants receive safe, high-quality, and compliant support.
This is a hands-on role where you will be central to our success, assisting with everything from rostering and staffing coverage to recruitment support and compliance tracking. You will work closely with the Client Services Lead and Support Planners to maintain service continuity and deliver a valued experience for our participants.
Your Key Responsibilities will include:
- Coordinating daily service coverage and building rosters for CHSP/NDIS participants.
- Supporting the full recruitment and onboarding lifecycle, from advertising logistics to coordinating inductions and training.
- Managing workforce administration, including leave tracking, coordinating team meetings, and supporting the performance review process.
- Ensuring compliance by tracking worker certifications, maintaining accurate records, logging incidents, and conducting quality spot checks.
- Acting as a key contact point, providing clear and professional communication to staff, participants, and carers.
About You (Skills & Experience)
To be successful in this role, you will have:
- Tertiary qualifications in Community Services or a related field, OR a minimum of two years’ experience in a similar role.
- Proven ability to manage NDIS participant funding, claims processes, and compliance.
- Demonstrated experience with industry software (e.g., Alaya Care) and the ability to analyse rostering data.
- A profound understanding of the challenges faced by individuals with disabilities.
- A current NDIS Worker Screening Check, Working with Children Check, and Police Check.
What We Offer
- A rewarding career with a leading for-purpose organisation making a tangible difference.
- A culture that values learning and continuous improvement, with opportunities for professional development.
- A supportive and collaborative team environment where we live our values.
- The opportunity to join us on our mission to become Australia’s exemplar for inclusion.
Ready to Apply?
If you’re a highly organised and passionate coordinator looking to make a real impact, we would love to hear from you!
Click ‘Apply Now’ to submit your application, or send your resume and cover letter to: recruitment@outlookaust.org.au
