Business Development Manager

Location: Melbourne (Hybrid) or Sydney

Type: Full-time

Join VetChat - where passion meets purpose

At VetChat, we’re redefining how pet care is delivered. Our mission is simple but powerful: to empower pet carers with instant, expert veterinary support - anytime, anywhere. At the heart of everything we do is a commitment to ensuring the sustainability of Australia’s veterinary industry.

Through our 24/7 telehealth platform, we connect pet families with Australian-registered vets via video, chat, or voice - within minutes. We partner with clinics to complement after-hours and overflow customer care.

With our groundbreaking membership offering unlimited access and financial support for urgent care-we’re setting a new standard in pet health.

With over 500,000 customers and growing, we’re just getting started. If you’re driven by purpose, innovation, and the chance to make a real impact - this is your moment.

About the role

We’re looking for a Business Development Manager who’s equal parts strategist, relationship-builder, and growth driver. You’ll be at the forefront of VetChat’s expansion - shaping and executing sales strategies that fuel our mission and scale our impact.

This role is based in Melbourne with flexible hybrid arrangements. Sydney may also be considered for the right candidate. We encourage regular in-office collaboration, with remote work supported.

What you’ll do

Lead and execute sales strategies that drive sustainable revenue growth.

Identify and pursue high-value opportunities with key customers and strategic partners.

Build lasting relationships by deeply understanding client needs and delivering tailored solutions.

Monitor market trends and customer insights to inform agile, data-driven decisions.

Track and optimise sales performance, identifying gaps and implementing improvements.

Design and deliver promotional campaigns that elevate our brand and accelerate growth.

Report to leadership on performance, pipeline progress, and market dynamics.

Build and mentor a high-performing sales team to support long-term success.

Champion customer feedback to continuously improve our offerings and experience.

About you

You’re a natural leader and strategic thinker who thrives in fast-paced, purpose-driven environments. You’re not just looking for a job - you want to make an impact.

Proven track record of exceeding sales targets and driving business growth.

Self-starter with a proactive, solutions-focused mindset.

Excellent communicator - confident, clear, and collaborative.

Strong organisational skills and attention to detail.

Comfortable navigating change and ambiguity with grace and adaptability.

Passionate about team success, not just individual wins.

What you bring

Bachelor’s or Master’s degree in Business, Marketing, or a related field.

3+ years of sales experience - veterinary industry experience highly preferred.

Demonstrated success in growing market share, launching new products, or scaling partnerships.

A portfolio of measurable achievements - we’d love to see examples in your application.

Why VetChat?

Be part of a mission-driven company making a real difference in the lives of pets, their carers, and the veterinary industry.

Join a founder-led team that values purpose, integrity, and collaboration.

Work in a flexible, hybrid environment that supports your lifestyle and professional growth.

Help shape the future of veterinary care in Australia during an exciting scale-up phase.

Enjoy a competitive salary with short-term incentives and genuine career advancement opportunities.

VetChat Services Pty Limited

Company Overview