We are seeking a motivated and tech-savvy Junior IT Support Analyst to provide first-level technical support to end-users, assist with system administration tasks, and contribute to the success of IT projects. As a Junior IT Support Analyst, you will play a key role in troubleshooting hardware and software issues, managing user access, ensuring security policies are maintained, and supporting the smooth running of our IT systems and networks.

Key Responsibilities:

• Provide first-line technical support to end-users, addressing hardware, software, and network-related issues.

• Assist with the setup, configuration, and maintenance of IT systems, ensuring optimal performance.

• Help manage user accounts and permissions, ensuring proper access control across all systems and platforms.

• Collaborate with other team members to improve IT processes and enhance overall system efficiency.

Skills & Experience: 

• A strong interest in IT support, with a desire to learn and grow in the field.

• Knowledge of Microsoft 365, Intune, and Azure AD administration.

• Excellent communication skills, with the ability to assist users with varying levels of technical expertise.

• Strong problem-solving and troubleshooting skills.

Qualifications: 

• A tertiary qualification, at degree or diploma level, in Information Technology, Computer Science, or a related field.

• Certifications such as CompTIA A+, Microsoft 365 Certified: Modern Desktop Administrator Associate, or equivalent (preferred).

• 1-2 years of experience in an IT support or helpdesk role (preferred but not required).

What we offer: 

• A supportive and inclusive work environment that values diversity and cultural heritage. 

• Opportunities for professional development and growth within the organisation. 

• A chance to make a meaningful impact in the lives of whanau and our community. 

Applications for this role close no later than 12pm Tuesday 22 April 2025.

Tuwharetoa Health Charitable Trust

Company Overview