About us

National Disability Support Partners (NDSP) Plan Managers is part of the My Plan Manager Group (MPMG). Our values are grounded in compassion, knowledge and innovation - delivering plan management services in a fun and trustworthy environment. As an independent and NDIS registered plan manager, we’re here to take the stress out of managing your NDIS funds, so you can focus on what matters most. Our Plan Management expertise allows you to:

· Live your life while we take care of claims, payments and the administration of your NDIS plan.

· Maintain full choice and control over your service providers.

· Access a skilled team with extensive NDIS and accounting experience.

· Enjoy open and transparent communication between NDSP, you and your providers.

· Benefit from fast and reliable payment processing.

What you’ll do

Reporting to the Welcome Team Manager, you’ll be:

• Ensuring that all new clients are efficiently set-up in applicable internal and

external systems.

• Respond to leads being received, including via the NDSP Website, email and

inbound calls.

• Provide client on-boarding support to the team of Community Engagement &

Partnerships Managers from their referral partners into the NDSP Plan Managers

community.

• Assist in campaign execution to generate new client leads, primarily via

telephone but occasionally out amongst the community.

• Work closely with Operations to ensure that client expectations are met.

• Overcome hesitations that clients may have in signing up with NDSP by

promoting the advantages of our product and the additional services that NDSP

provides, including online portals and Kinora.

• Assist in the empowerment of clients to exercise individual choice and control

over their NDIS Plan, budgets and supports.

• Ensure exceptional client service is delivered during every interaction, by

providing accurate, tailored and timely advice to people wanting to join NDSP.

• Support and advise staff members throughout the team and the organisation

with the onboarding process of new clients to NDSP. Liaise with internal

stakeholders ensuring the client is at the centre of the process.

• Identify opportunities for continuous process improvement to customer service

experience.

• Deliver on applicable personal KPI’s and objectives.

• Perform duties in compliance with the NDIS regulatory framework

About you

You’ll be focused identifying and defining market growth opportunities including

acquisitions, diversification strategies and new service offerings, with a focus on client

and provider acquisition, referral, retention, and upsell.

You will be excited to help establish a new team to deliver great service and innovative

solutions that delight our key providers and ensure a strong ongoing relationship. You

will also enjoy connecting and mobilising specialists across the business to support

your delivery of a ‘seamless solution’ to key providers, that further differentiates NDSP

Plan Managers/ MPMG in the market.

To be our next Welcome Consultant, you’ll have:

• Knowledge of disability sector and NDIS highly desirable (but not mandatory).

• Prior experience in delivering exceptional customer service and client

relationship management. Sectors might include retail, sales, real estate, call

centre, disability and/or financial services industries.

• A strong communicator who can connect with their client and respond

individually to their circumstances.

• Excellent verbal, public speaking, and written communication skills.

• Strong relationship building skills with an empathetic and person-centred

approach to internal team and external customer interactions.

• Demonstrated ability to deliver an exceptional customer centric experience.

• Excellent communicates skills in both verbal and written forms.

• Ability to effectively manage client complaints through to resolution.

• Ability to initiate, build and maintain collaborative and effective partnerships

across all organisational levels.

• High level literacy and numeracy skills with IT expertise; Office 365, CRM and

databases.

What’s on offer

As one of Australia’s largest providers of NDIS plan management services, we’re

offering:

• A fast-paced environment within an equally fast-growing industry

• The ability to make a real difference to the disabled community and ecosystem

• To work for a company that is at the heart of community and innovation

• Get experience working with a team of experts across sales, marketing,

customer success, operations and finance

• To work for an award-winning technology company backed by a premium VC

organization

• The opportunity to develop your career and make a real difference to the

commercial and community success of NDSP Plan Managers/ MPM Group.

We embrace equal opportunity, and we thrive on it!

At NDSP Plan Managers, we don’t just accept difference – we celebrate it, we support it,

and we thrive on it for the benefit of our clients, our team, and our work. We’re proud to

be an equal opportunity employer that embraces diversity.

How to apply

If you’d like to apply for this role, please click the ‘apply now’ button and follow the

prompts. For a confidential conversation about this role, please contact recruitment via

email recruitment@myplanmanagergroup.com.au

My Plan Manager

Company Overview