Summary:

The Technical Manager at Hettich in Taiwan will play a crucial role in improving the company's market position in Taiwan and Hong Kong by providing technical support to Mandarin-speaking customers such as dealers, architects, and cabinet makers. This role involves addressing site issues, technical inquiries, and complaints, as well as conducting quarterly training sessions for clients to enhance their product knowledge and service confidence.

Responsibilities:

1. Strategic Planning: Develop product and tech training modules in collaboration with internal teams and share product knowledge with sales teams and customers.

2. Market Observation: Collect and analyze market potential for targeted sales efforts and customize training programs based on customer technical proficiency.

3. Market Cultivation: Coordinate activities with relevant departments to ensure alignment of technical support efforts with overall business goals.

4. Product Development: Work closely with product managers, sales teams, and marketing to oversee product updates and launches.

5. Client Development: Stay abreast of market trends to assist clients with showroom setup and technical planning for correct product display.

6. Presentations: Support sales teams by providing detailed installation instructions for drawings and software tools.

7. Self-Discipline: Maintain focus while working remotely from home.

Requirements:

- Diploma/Degree in a relevant field.

- Minimum of 10 years of experience in the furniture fittings industry.

- Comprehensive knowledge of various types of furniture fittings.

- Fluency in English, Mandarin, including dialects if applicable.

- Customer Service Excellence: Continuously improve customer service standards.

- Communication & Influence: Strong communication skills coupled with problem-solving abilities.

- Relationship Building & Teamwork: Foster relationships across all levels within the organization.

- Self-Management & Time Management: Ability to manage time effectively while maintaining interpersonal skills under pressure.

- Critical Thinking Skills: Analyze problems critically to make informed decisions

- Entrepreneurial Mindset: Practical understanding of B2B/B2C industries

Why Hettich?

Employees benefit from annual health screenings to promote well-being and preventative healthcare.
Comprehensive health insurance allowance is provided, ensuring peace of mind and support for employees
The position offers chances to travel within the Southeast Asia region and internationally, enhancing professional experiences and cultural exposure.
Flexible work-from-home options foster a supportive culture while encouraging collaboration across diverse teams.

Please tailor your resume according to these requirements before submitting your application for this position at Hettich Taiwan.

Hettich Southeast Asia Pte. Ltd.

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