Summary:

We are seeking a highly motivated and skilled Service Desk Analyst to join our team. The successful candidate will be responsible for providing technical support to end-users, troubleshooting and resolving technical issues, and ensuring customer satisfaction. The Service Desk Analyst will work closely with other IT professionals to ensure the smooth operation of our organization's IT systems.

Responsibilities:

Provide technical support to end-users via phone, email, or in-person
Troubleshoot and resolve technical issues related to hardware, software, and network connectivity
Escalate complex issues to appropriate IT personnel
Document and track all support requests and resolutions in a ticketing system
Ensure timely resolution of all support requests and follow-up with end-users to ensure customer satisfaction
Assist with the installation, configuration, and maintenance of hardware and software
Provide training and support to end-users on IT systems and applications
Participate in IT projects and initiatives as required

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or related field
2+ years of experience in a technical support role
Strong knowledge of Windows operating systems, Microsoft Office Suite, and network connectivity
Excellent communication and customer service skills
Ability to work independently and as part of a team
Strong problem-solving and analytical skills
ITIL certification is a plus

Mellow Inc

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