About Us

At Assemble, we believe every Australian deserves access to an affordable, well-designed home, and everyone deserves a community to come home to. We’ve made it our mission to challenge our country’s housing crisis—to come up with new ideas on how we can create a better, fairer system.

We began with Assemble Futures —an alternate pathway to home ownership enabling residents to rent securely for five years, with the option to buy their home at the end of the lease period.

In June 2020, Australia’s largest superannuation fund, AustralianSuper invested into our company, with a focus on supporting the expansion of our Assemble Futures model to help address housing affordability and create better access to homeownership.

Today, we’re partnering with Super Housing Partnerships, HESTA and Housing Choices Australia to build secure rental communities—social, affordable and quality apartments for renters, where residents can stay for a while, or as long as they like, in quality homes located in suburbs where this type of housing is needed most.

Our combined experience spans property, construction, finance, investment, architecture, urban design, asset operations, community engagement, marketing communications and advocacy. Each day we challenge and inspire our team to interrogate assumptions, and the diversity of skills and experience across our growing team represents our commitment to doing things differently and more responsibly in the housing development space.

Our values and ideas find a voice in Assemble Papers, our online editorial platform interrogating better, fairer system changes for housing and beyond.

Some key tasks of the role include:

• Updating and implementing Assemble’s Community Engagement Strategy for existing and future residents.

• Preparing and distributing the branded monthly EDMs to Assemble residents.

• Responding in a timely manner to resident questions and/or concerns.

• Fostering positive relationships within the local community, including neighbours, community groups and local businesses in the form of collaborations and partnerships.

• Planning and delivery of resident events and community initiatives in collaboration with the wider Assemble team.

• Establishing a standardised event program, including creation of associated policy and procedure.

• Tracking attendance at events, reporting on feedback and developing strategy to increase engagement.

• Monitoring resident satisfaction and working with the wider team to Achieve expected resident satisfaction (NPS) scores in line with business objectives.

• Performing incident management, escalation, and emergency management protocol as required.

• Meeting business objectives, such as expected resident satisfaction (NPS) score.

• Assisting with scheduled property inspections in line with rental legislation and compliance.

• Assisting with administrative duties of the Operations team.

• Management of agreed budget conditions, including regular reporting on financial results and implementation of action plans to drive success.

The Successful Candidate

We are looking for someone who is people oriented and passionate about customer service. You must have excellent communication skills and experience in a similar role or industry. The successful candidate must also have or demonstrate:

• 2+ years of Communications and Events experience.

• Proficient use of technology systems including, but not limited to, Salesforce, InDesign, Microsoft Suite

• 2+ years’ experience in a customer facing role.

• Experience and knowledge working in a service environment, with great attention to detail.

• The ability to work in a dynamic, multi-disciplinary team.

• Quick and accurate problem-solving skills, with sound judgement.

Real estate licence and/or Victorian Agents Representative qualification is not necessary but preferred. To apply, kindly submit your resume along with a cover letter.

Assemble Communities Pty Ltd

Company Overview