Summary:

Fine Tours Group - FTG (New Zealand Fine Touring - NZFT and Inside Australia Travel - IAT) is a tech-enabled travel business with a market opportunity and rapid growth trajectory. FTG operates a multichannel strategy selling travel in New Zealand and Australia. We offer highly tailored and bespoke advice to our customers, ensuring they get the best experience possible. We are proud to bring New Zealand and Australia to the world!

Are you passionate about New Zealand and thrive on helping others experience its magic? Do you excel at problem-solving and providing exceptional on-the-ground support? If so, we are seeking a Sales Support Specialist to join our vibrant team in beautiful Wānaka.

In this exciting role, you will have exceptional administrative skills and be the crucial link between our international clients and the unforgettable adventures they're embarking on. You'll be the go-to person for ensuring their journeys run smoothly, offering assistance, and resolving any challenges that may arise with a warm and proactive approach.

Are you cool as a cucumber under pressure? If surpassing people’s expectations is what makes you tick, then we want to hear from you! This is a full time, 40 hour role and we are looking for an early July start date (negotiable for the right person).

Responsibilities:

Promptly and efficiently directing enquiries to appropriate consultants
Responding to incoming phone calls and client queries via app messaging
To make reservations as requested with accuracy and efficiency, within the agreed standards of attention to detail
Manage queries, complaints and suggestions with a positive attitude
Supporting the sales consultants in an administration capacity
Review documentation and provide quality control oversight as required

Requirements:

Must be passionate and knowledgeable about New Zealand
Experience in sales support and/or administration
Broad IT competencies
Excellent problem-solving skills
Exceptional communication and interpersonal skills with a genuine customer-centric approach
Excellent interpersonal, written and oral communication skills
Ability to perform under pressure
Ability to work independently and as part of a team
Strong attention to detail and accuracy

New Zealand Fine Touring Ltd

Company Overview