Assistant Branch Manager

At Compass, we’re all about helping people get back on the road after an accident. With over 20 years of experience, we’re a leading provider in accident management services, supporting customers through every step of the process. If you’re passionate about customer service, leadership, and making a difference, this is the perfect opportunity for you!

We’re looking for a motivated Assistant Branch Manager to join our Townsville branch and help us deliver top-tier service and smooth operations. 🌟

What You’ll Be Doing:

– Leading the day-to-day operations to ensure everything runs smoothly and customers get the best experience.

– Supporting and mentoring a talented team, fostering a positive, fun, and collaborative work environment.

– Helping the Branch Manager drive performance, hitting key goals around customer satisfaction, operational targets, and profitability.

– Handling customer escalations and resolving issues quickly, with a solutions-focused approach.

– Working to make sure we stay on top of company policies and regulations.

– Contributing to innovative strategies that drive the branch’s growth.

– Managing inventory, budgets, and resources effectively.

About You:

You’re someone who loves working in a fast-paced environment and enjoys leading by example. Whether you’re guiding your team or dealing with customers, you bring positive energy and a can-do attitude. You’re excited about solving problems, growing professionally, and making a real impact in the business.

What We’re Looking For:

– Leadership or management experience (automotive or service industry experience is a bonus!).

– Strong customer service skills – you’re all about building relationships and helping others.

– A proactive mindset with the ability to think on your feet and handle multiple tasks.

– Excellent communication and interpersonal skills.

– A genuine passion for leading teams and delivering results.

Why Compass?

– Established & Trusted: Join a company with over 20 years of success in the accident management industry.

– Growth Opportunities: We’re all about helping you level up – training, development, and career progression are built into everything we do.

– Impactful Work: You’ll make a difference every day by helping customers navigate tricky situations.

– Awesome Culture: Collaborative, supportive, and a place where your voice is heard.

Ready to Make an Impact?

If you’re ready to take on a leadership role and be part of an exciting, growing team, we’d love to hear from you, click “Quick Apply” to get started!