Employment Hero

The Rising Demand For Employee Self-Service

We live in a society that values self-service. From bagging our own groceries to shopping on our mobiles, we are used to doing it for ourselves in real-time. While self-service was shunned by customers years ago (and of course there are still those who hate DIY grocery checkouts), it has now become a prerequisite.

In fact, companies that do not offer self-service options usually suffer the consequences. Imagine wanting to buy a jumper online and being told to fill out a form and fax it to a salesperson who will process the transaction for you. No deal. And yet, employees around Australia are asked to follow a similar process daily just to handle the simplest HR tasks! Want to change your bank details? Fill out a form and put it on the HR manager’s desk. When will the changes be made? Please wait 14 business days…

It comes as no surprise then that employees are beginning to expect in the workplace what they experience in other areas of their life: transparency and self-service options. In a recent nationwide survey conducted by YouGov Galaxy on behalf of Employment Hero, it was seen that a huge 63% of employees across the nation would like to be able to check their sick leave entitlements, annual leave time and payslips online at any time.

Taking things a step further, around 1.8 million employees, or 15% of the working population, said that self-serve HR tools like those mentioned would lead to increased loyalty toward their employers. Just like making a customer’s experience easier leads to increased loyalty, so it is with employees. To quote Stephen Covey, author of The 7 Habits of Highly Effective People,  “always treat employees exactly as you want them to treat your best customers”.

The HR and payroll features employees most desire

According to our data, as well as easier access to their own information, employees would like to be able to fill out timesheets digitally and set their own pay date.

63% Ability to check annual leave, sick leave and payslips online at any time

47% Change pay and super details online at any time

35% Fill out and send timesheets easily online at any time

26% Setting your own pay date

24% Easily track spending and savings

Take this to go

Here’s a chart with the results you can save for future reference or further discussion with colleagues.


Learn more

For more insights download our Insights Report: What Australian Employees Want.


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